Sales/accounts Administrator

2 days ago


Derby, United Kingdom Johnsons 1871 Full time

This is an exciting roe in the organisation supporting our Account Clients and Sales Team, which will in turn help with client retention and drive opportunities within the company. A critical role combining many aspects of a sales function and admin support.

**Job Role and Responsibilities**
- Work with the Head of Sales to deliver first class customer services to all new and existing clients
- Act as point of contact for clients
- To coordinate new enquiries, ensuring the customer gets a speedy response and a friendly first interaction
- To co-ordinate with the estimating team to make sure costs are completed within the deadline and capture all required information
- Liaise with the Scheduling Teams and Operations teams book in secured work
- Enable the Sales teams by providing all the relevant information for them to have the best impact on the client
- May be required to handle business as usual accounts and the Helpdesk enquiries
- Develop new business by identifying and developing opportunities from contacts
- Effective questioning and probing to upsell to our clients
- Provide Management reports and sales data as required
- Develop dashboards and reports through the relevant systems
- Look to improve the Account Management process and increase efficiencies
- Ensure all paperwork / documentation is collated and sent to our client where required
- Assist with the resolution of all complaints escalated from all parts of the business and resolve to satisfactory conclusion
- Monitor all KPIs and SLAs with Account Clients and ensure the targets are achieved.
- Ensuring all Account Clients have the best experience possible during the sales and booking process
- Responsible for client retention and maximising opportunities
- Excellent maintenance and correct use of our of our CRM system
- Conduct sales research as and when required
- Develop engagement with local charities
- Ensures processes are in place to keep clients informed of progress of works and any issues etc.
- Use clear communication skills and attentiveness to liaise internally and externally frequently
- Maintaining a positive, empathetic and professional attitude toward customers always
- Offer expertise in our products/brands/delivery process inside and out so that you can answer questions
**Skills**:

- Excellent client relation and customer service skills
- Eye for detail
- Excellent communication and English skills
- Excellent IT skills including MS office
- Good planning and organising abilities
- Excellent Administration skills
- Experience of working with multiple stakeholders and manage them
- Ability to deal with colleagues and clients at all levels
**Additional**:

- You will be required to travel to client sites and occasionally have nights away.
- As part of dealing with clients, client entertainment may be required from time to time.

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£21,000.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Company pension
- Employee discount
- Life insurance
Schedule:

- Monday to Friday
Ability to commute/relocate:

- Derby, DE21 4BB: reliably commute or plan to relocate before starting work (required)
**Experience**:

- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)



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