Vip & Events Host

6 days ago

Chertsey, United Kingdom Merlin Entertainments Full time

**VIP & Events Host**:

- Location (Country-County-City) UK-Surrey-Chertsey
- Job ID
- 2025-9121
- Employment Type
- Guaranteed Hours (MGH)
- Offer/Contract Type
- Fixed End Date/Seasonal
- Location Name
- Thorpe Park Resort

**What you'll bring to the team**:
**Location**:Thorpe Park

**Hours**:Full time, part time, weekends & holidays

**Contract Type**:Seasonal, until November 2025

As a VIP host you will be reporting in to the VIP Team leader as well as the VIP Assistant Manager. You will be in a front-line position providing excellent customer service whilst also delivering memorable experiences. You will assist in maintaining our high service standards, by upholding a strong level of knowledge of the park and the attractions within. Your role as a VIP host will be:

- To ensure a seamless, smooth guest journey from their arrival onto the resort to their exit by providing high level of customer service in line with company values
- You will play a pivotal role in delivering a safe and fun experience for our VIP Guests.
- To assist with the department’s mission to achieve a positive customer feedback through internal and external captures.
- To deliver both VIP entry and experience packages to support all targets set by the business.
- To support the wider Resort through our multi-skilling programme.
- Support product development and contribute new ideas to continually drive the department.

**Qualifications & Experience**:
**No previous experience required**, just **enthusiasm** and **eagerness** to learn

Show us you’re **guest obsessed** by being **positive** and **helpful**.

Go together to show our guests that’s you care

Due to the nature of this role, applicants will need to be **18+**.

**Benefits**:

- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more
- Free bus from Staines station for all employees
- Fortnightly pay
- Free staff parking
- Ongoing training & development to have a longer-term career in Merlin
- Access to Perks at Work which 30,000+ national & local employee discounts

**Pay Range**:

- Compensation between GBP £10.50/Hr.GBP £12.21/Hr.

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