Customer Service Representative

1 day ago


Smethwick, United Kingdom Amass Leads Ltd Full time

**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to enhancing customer satisfaction and loyalty.

**Duties**
- Demonstrate excellent phone etiquette while addressing customer concerns and providing solutions.
- Accurately enter customer information and data into our systems to maintain up-to-date records.
- Analyse customer feedback to identify areas for improvement in our services.
- Upsell products or services when appropriate, ensuring customers are informed of all available options.
- Collaborate with team members to resolve complex issues and improve overall service delivery.
- Maintain a positive attitude while managing challenging situations or difficult customers.

**Qualifications**
- Proficiency in English is required.
- Strong communication skills with the ability to articulate information clearly and effectively.
- Experience in data entry with a keen eye for detail.
- Previous experience in a customer service role is an advantage but not essential.
- Ability to analyse situations quickly and make sound decisions under pressure.
- A friendly demeanour with a passion for helping others and providing excellent service.

**Job Type**: Part-time

Pay: £12.60-£13.85 per hour

Expected hours: No less than 20 per week

Additional pay:

- Commission pay
- Performance bonus
- Tips

**Benefits**:

- Free parking

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Smethwick B66 3JH: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 30/12/2024
Reference ID: H.DRIES/2412001
Expected start date: 20/01/2025



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