Senior Car Park Attendant

2 weeks ago

Sheffield, United Kingdom Q-Park Full time

**Do you want a new role that enables you to have a better work-life balance?**

Working a 4 on 4 off shift pattern here at Q-Park can give you that opportunity

We're looking for a new member of staff with previous team leader experience to complement our dedicated night team within our **Sheffield cluster** of car parks on a **permanent** basis. You will be working 4 shifts on and then 4 shifts off. This will give you plenty of time to enjoy a great work/life balance. Sounds great, doesn't it?

Working as the Senior Parking Host on the shift, you will provide support, training and guidance to the team based in Sheffield, ensuring a safe and secure environment is provided for customers and their vehicles.

The duties of this role will include patrolling the car parks on foot, cleaning the car parks including litter picking, jet washing, deck cleaning, cobwebbing and general housekeeping, operating car parking equipment when needed, monitoring activity around the sites and helping our customers. Alongside these duties you will also supervise a small team.

**Main duties include**:

- In addition to your Parking Host role of patrolling and cleaning the car parks and providing excellent customer service, you will also provide support to the Business Manager at sites within the cluster
- Ensure the Company's brand & image is maintained to a high standard
- Ensure all staff across the cluster are trained in new procedures & processes
- Ensure customer complaints and/or incidents are documented, reported, acknowledged, reviewed, and closed within set timeframes
- Review local systems & procedures in response to customer needs
- Actively contribute to site business plan and review meetings, completing all tasks assigned by the Management Team on time
- Deliver team-training targets via active training plans with quarterly reviews
- Maintain high operational standards by fully adhering to Management Control Systems tasks
- Fully implement all Health and Safety plans, ensuring 100% compliance
- Report and monitor all faulty equipment, facilities and/or signage (including all impact services)
- Ensure full compliance with ISO, Health & Safety procedures & audits
- Update daily site KPI data for handover and put actions in place to address any issues
- **Previous experience of working in a supervisory / team lead / management role is essential**:

- Previous customer service experience
- Have a flexible can-do attitude to work
- Previous cash handling experience
- Excellent communication skills
- **A full UK driving licence with no more than 6 points is essential.**

**Benefits**
- Hourly rate - £11.45
- 22.5 days holiday
- Pension
- Free car parking pass
- Company bonus scheme

**Job Types**: Full-time, Permanent

**Salary**: £25,076.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 12 hour shift

Supplemental pay types:

- Bonus scheme

**Experience**:

- Team leader: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)
- Right to work (required)

Work Location: One location

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