Debt Advisor
2 weeks ago
You're there at that significant point in their lives, to listen and to help. It's no wonder so many of our colleagues find being a debt advisor a rewarding role.
We're currently recruiting for our Glasgow contact centre which is a flexible role working both from home and our office (minimum 2 days a month in the office). Debt advisors work 35 hours a week
What will I be doing?
- To maintain accurate computer records and paper files in line with procedures and in compliance with GDPR and the DAS Regulations
- To ensure all debt advice is delivered in line with the charity's quality standards and productivity targets
Skills we're looking for
- Excellent communication skills
- Ability to analyse complex problems and provide easily understood solutions
- Ability to work under pressure
- Patience, empathy and the ability to handle challenging conversations
- The ability to solve problems
- Good attention to detail
- Strong emotional resilience and rapport building skills
- Previous experience as a Money Advisor (Desirable)
What we offer you
- We give you 8 weeks full paid training in our academy before you start supporting clients (training is Monday to Friday 9am to 5pm)
- 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
- The opportunity to buy and sell annual leave
- Hybrid working (current requirement to be in the office 2 days per month) - with IT equipment provided when you're working from home
- A personal career plan and ongoing training and development and support with role-related professional subscriptions and qualifications
- Travel season ticket loans
- Cycle-to-work scheme
- Group pension scheme
- Group Company Life Assurance
- Westfield Health cash plan with employee discounts in high street shops
- Vitality at Work health and wellbeing
- Employee assistance programme
- Access to financial planning and advice
- 2 days paid volunteering leave per year
- Family friendly pay; pre-adoption/fertility/surrogacy pay, post-adoption pay, payments for bereavement and compassionate leave
- Long service awards
- Free hot drinks (tea, coffee, hot chocolate) in the office
Who we are
StepChange are the UK's leading debt charity, contacted by hundreds of thousands of people a year online and by phone, across all nations and regions. We help people in debt to sleep at night knowing that they have a realistic plan to address their financialproblems. We support people to take back control of their situation and we never judge.
In line with current legislation, successful applicants will be required to provide a satisfactory Basic Disclosure check from Disclosure Scotland, which relates to an individual's unspent criminal convictions, prior to employment with Stepchange Debt Charity.Please visit the Disclosure Scotland Website for more information.
Please Note: This vacancy will close when all positions have been filled.
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