Enhanced Access Service

**Job Title**

Enhanced Access Service Administration Assistant

**Team**

Enhanced Access Service Team

**Reporting to**

Service Delivery Manager - Enhanced Access Service

**Accountable to**

Service Delivery Manager - Enhanced Access Service

**Location of work**

This role is based in the MHH Head Office currently located at Basepoint Winchester. Some travel to hubs will be required.

**Contracted days**

Monday to Friday

**Hours**

Full time 37.5 hours per week. Part-time applicants also considered.

**Salary**

£11.50

(NHS Pension available)

**Contract type**

Permanent
- **Main purpose of role**

To provide support the Service Delivery Managers and the hub reception staff to ensure the smooth and efficient running of the Enhanced Access Services of MHH.
- **Key task and responsibilities**:

- Answer general enquires and divert calls to managers as required
- Organise, manage and schedule meetings (including room bookings)
- Take detailed minutes from various management meetings as required
- Reporting for hub services
- Manage NHS referrals through eRS (Electronic Referral Services)
- Provide on-call support for hubs on a rota basis
- Provide reception cover in hubs where required
- Management of stock ordering
- Assist Managers with Planday and EMIS/SystmOne
- Manage Cytology results
- New reception staff induction

**Confidentiality**:

- While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their Carers, staff, and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of MHH may only be divulged to authorised persons in accordance with the
- organisations policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Training**

Training requirements will be monitored by yearly appraisal and will be in accordance with MHH’s requirements.
- Personal development will be encouraged and supported by MHH. It is the individuals’ responsibility to remain up to date with recent developments.
- Maintain continued education by attendance at courses and study days as deemed useful or necessary for professional development.
- Develop and maintain a Personal Learning Plan.
- If it is necessary to expand the role to include additional responsibilities, full training will be given.

**Core competencies/Person Specification**

**Essential Experience/Qualifications**
- Good level of computer literacy
- Minimum 2 years Reception/Administration experience

**Desirable Experience/Qualifications**
- Experience in a healthcare setting
- Use of EMIS & SystmOne

**Decision making**
- Uses sound judgment to make good decisions based on information gathered and analysed.
- Considers all pertinent facts and alternatives before deciding on the most appropriate action.
- Commits to decision.

**Teamwork**
- Interacts with people effectively. Able and willing to share and receive information.
- Co-operates within the group and across groups.
- Supports group decisions and puts group goals ahead of own goals

**Reliability**
- Takes personal responsibility for job performance.
- Completes work in a timely and consistent manner.
- Sticks to commitments.

**Communication**
- Expresses ideas effectively.
- Organizes and delivers information appropriately.
- Listens actively.

**Integrity**
- Shares complete and accurate information.
- Maintains confidentiality and meets own commitments.
- Adheres to organizational policies and procedures.

The post holder will be expected to work to any objectives and standards set within this framework.
- **Health & Safety**

It is the responsibility of all employees to work with managers to achieve a healthy and safe environment, and to take reasonable care of themselves and others. Specific individual responsibilities for Health & Safety will be outlined under key responsibilities for the post.
- **Equality & Diversity**

It is the responsibility of all employees to support Mid-Hampshire Healthcare’s vision of promoting a positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of the Mid Hampshire Healthcare’s Equality & Diversity Strategies and Policies.
- **Information Governance**

As an employee you will have access to information that is sensitive to either an individual or to the organisation and you are reminded that in accordance with the requirements of Information Governance, NHS Code of C