Service Support Officer

1 week ago

StocktonOnTees, United Kingdom County Durham & Darlington NHS Foundation Trust Full time

To provide a timely and accurate copy and audio typing service to the department, producing letters, reports and other correspondence, as required To deal with telephone enquiries, taking and conveying messages appropriately To receive, date stamp and sort incoming mail and prepare outgoing mail for posting To transmit electronic mail, photocopy and scan documents and circulate information within Trust or department timescales To collate material and information for various meetings, ensuring papers are provided and distributed on time and appropriately, as directed To organise venues, refreshments, equipment and any necessary materials for events and meetings To take notes at informal meetings and transcribe, as required. To enter data onto necessary databases and update according to service requirements To maintain an up to date filing and archive filing system, disposing of archived records and documentation according to Trust policy To order office supplies through Cardea and maintain agreed stock levels To provide cover as required during absence of colleagues To provide a full range of confidential secretarial/administrative support to care group Managers and Matrons and supporting staff, working with mínimal supervision To undertake typing and distribution of confidential correspondence and supporting staff, within Trust or department timescales To be the point of contact for staff, patients and others within and outside the organisation, responding to external and internal telephone enquiries, taking appropriate and timely action required To receive and respond to internal and external correspondence, taking appropriateand timely action as required, in accordance with Trust and/or departmental standards and processes To manage electronic diaries, as required To support arrangement of on call rotas, as required To organise meetings, including arranging venues, preparing agendas, collating and issuing papers and attending for taking and production of minutes, as required To operate efficient and up-to-date administrative systems and processes for all office tasks To maintain accurate and timely data entry to databases to meet service requirements To prioritise own workload to meet the needs of the care group Managers and supporting staff and ensure all deadlines are met To support new and/or less experienced staff, as required To provide cover as required during absence of colleagues Contact details for any queries regarding this role: Name: Paula Chapman/Sue Day Job title: Clinical General Manager/Matron Email: pchapman@nhs.net/sue.day3@nhs.net Telephone: 07766468322 / 07971895261

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