Sales and Customer Service Advisor

3 days ago

Long Hanborough, United Kingdom Recare Limited Full time

Recare are a small family run business based in Oxfordshire and are proudly recognized as one of the most respected mobility and rehabilitation specialists for adults and children in the UK. We supply quality mobility and rehabilitation equipment that enhances independence and comfort for disabled individuals right across the country. Our team of caring healthcare and technical professionals offer extensive expertise focused on delivering the best outcomes for our customers.

Working as part of a small team you will help provide valuable support to customers and sales consultants within the business. The team work together to ensure an efficient process flow from first contact through to completion.

Day to day work will include:

- Managing the workshop and engineers’ diaries
- Helping to set up new service record system and implementing process for ongoing record keeping
- Proactively booking appointments for onsite and in-house services
- Receiving incoming calls and greeting customers for workshop appointments
- Maintaining regular communication with the workshop team
- Raising quotes, sales orders and purchase orders as required. Ensuring all are raised in a timely manner
- Ensuring all service and call out appointments are invoiced on completion and payment status is accurately recorded
- Ensuring that all enquiries are communicated and followed through as appropriate
- Taking card payments by phone and processing orders once payment received
- Other ad-hoc tasks as required
- Key requirements for the role:

- Good attention to detail
- Self motivated and driven to deliver the best possible service
- Strong organizational skills to be able to manage a variety of tasks and meet deadlines
- Able to work effectively as part of a team and liaise with colleagues throughout the business
- A flexible approach to tasks and adaptable to change

**Job Types**: Full-time, Part-time

Pay: £24,000.00-£26,000.00 per year

Expected hours: 20 - 40 per week

**Benefits**:

- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Long Hanborough, OX29 8LJ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 5 years (preferred)
- working in an office: 2 years (required)

Work Location: In person

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