Band 4 Pathway Navigator
3 days ago
The post holder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care.
Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.
Dictate IT
Typing of CP medical
Deal with incoming and outgoing post
Update OPWL
Luna validation
Tinkle (Data base for Diabetic patients)
Liaise with Receptionist re clinic out-comes
Cross reference Clinician own letters
Deal with 18 weeks and ongoing referrals
Telephone query
Envoy patients
Book Blood test
Update patients’ demographics
**Royal Free World Class Values**:
The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel:
Welcome All of the time
Confident because we are clearly Communicating
Respected and cared for
Reassured that they are always in safe hands
Understands and follows the administrative input required to support the patient’s standard clinical pathways from the time the patient is referred through to discharge.
Coordinates all administrative processes for each patient’s pathway to ensure it is managed smoothly and within agreed time frames.
Ensure all patient demographics and contact details are kept up to date on Cerner
When accessing patient records ensure computerised tracking systems are used appropriately.
Phone patients to provide instructions, reminders and information where necessary.
Attend and participate in meetings relevant to the role as required.
Provide patient navigation services for satellite and off site locations where required.
Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.
Provide cross-cover for other patient navigators to ensure a consistent and effective administration service is maintained at all times.
Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.
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