Sales Account Manager

12 hours ago

Thetford, United Kingdom ACS Performance Full time

As the **Sales Account Manager** you will lead and oversee customer accounts, build relationships, deliver excellent service and meet customer fiscal targets. You will manage multiple accounts and develop / maintain excellent levels of customerservice.
- Work with Quotations Coordinator to build accurate and informative costings, in order to quote customers effectively, competitively and thus, increasing win rate
- To undertake key departmental administration tasks in support of the overall Pod goals, using business system e.g. Pipedrive, Winman, CalcuQuote etc
- To provide cover for After-Sales Coordinator, undertaking duties flexibly and providing essential back up during periods of high-volume demand as well as cover for annual leave and sickness absence
- To support procurement as required depending on supply chain issues, parts availability, obtain best pricing and lead times
- To deliver updates on account statuses at the weekly Pod meetings
- Work closely with Business Development teams to create additional opportunities and increase account turnover
- To ensure seamless communication between departments liaising with commercial team colleagues, procurement and the logistics team to meet customer expectations
- To become familiar with and adhere to the Company processes, policies and procedures
- To be a pragmatic interface between the customer and internal business stakeholders, ensuring that challenging tasks are managed and dealt with calmly and efficiently

To be successful in this role of **Sales Account Manager** we would love to speak to anyone who has experience of:

- Previous customer support experience
- Ideally experience working within an electronics / supply chain environment
- IT Skills - intermediate ability with Microsoft Office programmes
- Proven ability to maintain and grow accounts, through exceptional customer service and trust
- Excellent standard of communication, both written and verbal
- Exceptional time management and ability to prioritise / meet deadlines

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