Immigration Consultant

Job Description

Immigration Consultant, EMEA Coordination

Fragomen’s EMEA Coordination team is seeking an Immigration Consultant to join their team in London on a full-time permanent basis. Italian language skills are a requirement for this role.

About us:
Fragomen is the world’s leading exclusive provider of immigration services. With more than 50 offices worldwide, we provide immigration services in more than 170 countries. For over 60 years, we have provided strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations. With over 4,500 employees in more than 50 offices, you will be joining a truly global firm where providing exceptional client service is at the core of what we do.

Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.

About the team:
This is a dynamic team with employees from various backgrounds and countries with at least 20 different languages being spoken.

About the role:
Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions.

Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training.
- Other key responsibilities will include:_
- Under moderate supervision, the consultant’s main responsibility is to manage cases in assigned countries, but primarily Italy, for a specific portfolio of clients.
- Liaise with third party vendors (TPV) and clients to ensure cases are on track.
- Update stakeholders on milestones.
- Keep key clients up to date with developments in local immigration law/processes.
- Coordinate additional services with other internal teams (consular, documents etc) where applicable.
- Exercise judgement in identifying and escalating matters to line managers attention. Senior consultants will be the first port of call for minor escalations with more complex/critical escalations being handled by managers and senior managers.
- Answer existing and prospective client queries, hosting consultation calls when applicable.
- Document review.
- Ad-hoc project work to streamline/improve processes.
- General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.

About you:
You will be a self-starter with excellent communication skills and ability to manage your own time and caseload. Ideally you will have previous experience of managing a high volume of work in a fast-paced environment. Previous immigration experience is preferable but not essential.
- Also required:_
- Italian language skills are essential for this role
- Strong customer service skills
- Previous customer facing experience
- Previous case/project handling experience
- At ease in a fast-paced environment
- Able to work towards deadlines and work with high volumes
- Immigration experience is desirable but not essential.

Fragomen in London:
Our London office has over 230 people working collaboratively and creating a dynamic, positive environment.

The office itself is based in the heart of the City, located within a short walk of numerous tube stations. As the UK starts to move out of lockdown and Fragomen moves out of a fully working from home model, a willingness to attend the office will be required. The firm is however transitioning towards a flexible working approach, that incorporates in-person attendance with remote working - our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.

Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Strategy (RBS) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas.. These focus areas include: Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social and Environmental & Sustainability. The RBS initiative offers great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities at the Firm. These range from social events and activities, to regular wellbeing newsletters and diversity discuss