Security Officer

James Cook University Hospital - Middlesbrough, TS4 3BW
Full Time, 6 Month Fixed Term (37.5 hours per week)
Fully flexible
**Salary**: £22,816.00 - £24,336,00 basic depending on experience, plus Serco Benefits.
Serco have an exciting opportunity for a Security Officer to join the current team based at James Cook University Hospital, Middlesborough. The Security Team provides a range of security, CCTV and car parking services to the Trust patients, staff visitors, and premises to ensure that all security functions are undertaken in a highly professional, competent, and safe manner.
The security officer is responsible for delivering the Security service in accordance with BS10800 (Provision of Security services
- Code of practice, BS 7958 (CCTV- Management and operation code of practice), BS 7499 (Provision of Static Guarding Security Services
- Code of practice), BS 7984 (Keyholding Code of Practice), BS 7858 (Vetting and Screening) and BS 7893 (Code of practice for the deployment of Body Worn Video.)
Main accountabilities
As the Security Officer you will restrain individuals and assist colleagues in restraining individuals who are threatening to cause harm to Trust patients, staff, visitors, and premises whilst liaising with Trust personnel, police, fire and other emergency services as appropriate. You will Respond to rapid response calls, ad hoc, emergency and routine security requests as and when required. In addition to this you will monitor CCTV equipment, undertake security and car parking patrols and provide escort services as requested to assist NHS colleagues.
Working nominally on a designated shift pattern working a shift pattern (4 on 4 off - 12 hours) with the operational agreement and contractual obligation to remain in an as & when role which will require flexibility and the expectation to change shifts to meet the operational requirements of the service provision. This will be managed by the supervisor and any changes are to be relayed within a reasonable timeframe (24 hours). The employee is expected to honour their contracted hours and be available to change their nominal attached shift pattern for the cover of emergency annual leave, long and short-term sickness and any immediate incidents where additional security cover is required as specified by the operations security manager.
What you’ll need to do the role
To be successful in the role you will hold a valid and in date Dual SIA licence; holding a CCTV licence alongside this would be advantageous. You will have previous experience working within a hospital service environment and will have excellent customer service skills including clear verbal communication and the ability to manage conflict situations calmly and effectively. Ideally, you will have control and restraint methods experience and a good understanding of Health & Safety Procedures.
This is a physical role and the post-holder will be required to be mobile for most of their working day and will be required to respond to sensitive and priority requests to intervene and deescalate incidents of highly volatile violence and aggression directed at NHS colleagues and visitors
Why Serco
**Meaningful and vital work**: Working within Soft Services at Serco means that you’ll play a critical role in ensuring that patients continue to receive the support that they need 24/7.
**A world of opportunity**: It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.
**Great people**: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.
What we offer
Up to 6% contributory pension scheme
27 days annual leave plus bank holidays
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, and the Thrive App
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Interesting and enjoyable work
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public service