Customer Service Adviser

5 days ago


Wilmslow, United Kingdom Manchester Staff Ltd Full time

**Customer Service Adviser - Wilmslow - £20k - £23k**

Hours of work 36.5 hours a week.
Monday to Friday 9am - 4.30pm
Saturday 9am - 12pm (Every other Saturday)
Holidays - 20 working days plus Bank Holidays
Contributory Pension
Private Medical Insurance

**Manchester Staff** are looking for a new customer service adviser to come and join their clients small friendly team located in Wilmslow, Cheshire.
Our client was established in 2005 and since then it has grown into one of the largest and most successful companies in their field.
The company provide an ethical, transparent, and friendly service on a face to face, telephony or online basis to their valued customer base.

**The Role**

This role will deliver an exceptional customer experience to all customers and contribute to the growth of the business by retaining existing clients, attracting new ones, and leveraging customer relationships to generate leads.

We are looking for someone with a strong customer focus, enjoys a challenge, is great with people and happy to work as part of a small team.

**Responsibilities**
- Develop and maintain thorough knowledge of products and high-level awareness of client proposition.
- Deliver an exceptional customer experience and feel compelled to achieve fair and positive customer outcomes.
- Contribute by creating ways to enhance the customer experience by challenging practices to simplify and improve the customer experience and improve standards.
- Create greater and positive brand awareness locally and potential business opportunities.
- Play an active role in the wider England team - share success and best practices.
- Identify and deliver fair outcomes for customers with potentially vulnerable circumstances.
- Maintain your competence under the Training and Competency framework.

**Competencies**
- Passionate about service and providing a great experience.
- Attention to detail.
- Strong organisational and communication skills.
- Problem solving.
- Team-working.
- Experience in a customer facing/service role.

**About Manchester Staff**:
Manchester Staff are a specialist recruitment business focused on delivering highly experienced and reputable permanent staff to local businesses.

**We can offer**:

- Free support and advice to help you with your job search.
- Full interview support including a pre-interview call with a specialist consultant and coaching on interview tips and techniques.
- After placement support.



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