Assistant Team Leader

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**Are you an experienced Team Leader or Assitant Manager wanting to get into Estate Agency or Lettings? We have the role for you...**

Spicerhaart is the largest independently owned property services group in the UK. We work together with thousands of customers a year using multi award winning marketing and leading smart technology to help buy, sell, let or rent property. We understand that none of this would be possible without the drive, dedication and determination of our colleagues. When you join Spicerhaart you become part of the Spicerhaart family. Your career is important to us; we are passionate about training and developing you to realise your full potential and achieve success. We expect you to do all that you can to meet our expectations and achieve our personal goals. You will be motivated and committed to perform to the best of your ability and put the customer at the heart of everything you do.

**Position**: Assistant Business Development Manager

**Location**: Gorleston

**Role Overview**:
The Assistant Business Development Manager is responsible for assisting the delivery of team KPI targets, by securing new listing opportunities through proactive customer contact and supporting the manager in their absence with sales related activities within the team including;

Driving the sales process; attracting, winning and retaining business whilst representing and promoting the company’s brand values and core beliefs as well as demonstrating our core competencies and behaviours. Also ensuring the timely completion of all administration duties from their regional branch requests.

Operating policies, processes and systems in line with company standards

Engaging and building relationships with branch managers across all divisions.

Being a role model employee and responsible for delivering new starter inductions.

**Main Duties**:

- Generate Valuations through proactive customer contact
- Cross sell our products and services
- Liaise with branches to drive data loading in the absence of the manager
- Respond to branch queries as and when required
- Measure results and report on KPI and budget performance in the absence of the manager
- Ensure completion of administration tasks
- Maintain effective communication and relationships with colleagues within and outside of the division.
- Support and promote the maximisation of cross sales of products and services
- Support and promote the maximisation of referrals across businesses
- Work to agreed company policies and process at all times and ensure colleagues do the same
- Keep up to date operations updates and other company communications and ensure that any changes/updates are embedded within the team in the absence of the manager
- Delivers a service to create ‘Raving Fans’
- Support and promote brand values and the embedding of the group’s core beliefs
- Handle complaints within company guidelines; issue response letters where agreed, in the absence of the manager
- Maintain all records relating to the role to a high standard and in line with data protection
- Works well with others to create a team spirit and an enjoyable working environment
- Delivers outstanding customer service by exceeding customer expectations
- Focuses on results to deliver business success
- Demonstrates commercial awareness
- Follows company standards and procedures including Val Standards and CAP safe
- Embraces responsibility and accountability
- Demonstrates professionalism, honesty and integrity
- Demonstrates effective decision making and problem solving skills
- Takes initiative and is able to innovate
- Demonstrates a thirst for development
- Demonstrates an ability to communicate effectively with & create trusting relationships with customers, suppliers, communities and each other
- Demonstrates role model behaviours, is under company attendance and time keeping triggers.

**Video Testimonials**:
Hear from some of our current staff members by clicking on the following link:
**Rewards**:

- Basic salary ranging from £24,000 to £25,000 per year, depending on sales experience.
- Uncapped commission scheme in addition to the basic salary.
- Participation in the company Elevate scheme.
- Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.

**How to Apply**:
**Location and Working Hours**:

- The role will be based from our Howards Estate Agency back office - 158 High St, Gorleston-on-Sea, Great Yarmouth NR31 6RB.

**Finer Details**:
Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England - haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee and Darlows.

We also provide conveyancing and legal services, and offer financial services through our Just Mortgages* division. *Just Mortgages is a trading name of Jus