Key Worker Kw3

**Contract**:Permanent

**Hours**:Full time

**Starting Salary**:£27,450 (salary depending on experience)

**Location**:D&G North East - Dumfries, Castle Douglas and Upper Nithsdale

**About the role**:
As a Key Worker, you will be responsible supporting a caseload of individuals to overcome various personal barriers and building and maintaining relationships with local community organisations, providers, DWP, local authorities and employers across the area.

Examples of some of the requirements may include (though not limited to); engagement to build a caseload in a new delivery area for Triage, completing a full assessment for the individuals on the caseload to identify and implement tailored support needs. You will also implement and oversee personalised support plans which could include progression goals and provide personalised guidance and support such as wellbeing, life skills, digital skills and changing mindsets. You will have a strong understanding of what’s involved in supporting those with anxiety and low self-esteem/confidence.

This position requires strong interpersonal skills, a passion for training and supporting those with multiple complex needs and ability to adapt your training/delivery methods to meet the diverse needs of individuals.

**Role themes**: People Motivation | Training and Delivery | Relationship Management

**Required criteria**:

- A minimum of 2 years’ experience supporting individuals with disabilities, neurodivergence and/or complex needs.
- Proven experience in providing support within both a group environment and one-to-one basis, where all individuals have different learning needs and with a dynamic and creative approach.
- Proven experience in delivering soft skills to aide a personalised approach for individuals to progress, including supporting those with significant anxiety, low confidence, self-esteem.
- Excellent verbal and written communication skills, with the ability to connect with participants from diverse backgrounds.
- Patience, empathy, and the ability to motivate and adapt training strategies to meet individual needs and change mindsets.
- Comfortable using instructional technology tools and resources to enhance language instruction and engage learners in digital learning environments.
- Ability to evaluate individual progress toward their goals, adjusting support strategies as needed.
- Evidence of attributes such as Challenge and Resilience, Flexibility and Adaptability, Honesty and Integrity, Impactful Communication, Planning and Decision Making, and Promoting Services..
- Ability to positively challenge others.
- Very strong written and verbal communication skills, accomplished networking skills, organisational and time management skills with the ability to build professional relationships effectively.
- Experience of working in a performance target driven environment.
- Driver with access to vehicle and business car insurance.

**Desirable criteria**:

- Experience creating engaging and interactive sessions that align with the individuals’ goals, incorporating a variety of materials, resources, and activities.
- Experience of working in recruitment, publicly funded services, or other similar sectors
- Previous work with diverse populations
- Other desirable criteria including pre-existing network of organisations in the local area; the ability to use qualitative mechanisms to deliver continuous improvement to service delivery; a pro-active 'can-do' attitude; a track record of driving positive change and the ability to work under own initiative and think outside the box.

**More details about the role**:

- Create a positive and inclusive environment that encourages individuals’ participation and builds confidence to prepare the participant for their next steps.
- Identify and address the unique learning needs of each participant, offering person-centred support to help them overcome barriers and achieve their goals.
- Outstanding people skills with the ability to negotiate and motivate through action.
- Able to identify and deploy effective solutions to ensure all participants can achieve.
- Possess a true passion for supporting and positively impacting the lives of others.
- You will be comfortable supporting a diverse range of individuals on a 1-2-1 basis or in groups and have very strong engagement and communication skills.
- Conduct initial assessments to determine participant’s starting levels and identify support areas.
- Regularly evaluate individuals progress and adjust delivery strategies accordingly.
- Effectively manage varying sized groups of participants, being able to adapt to various learning styles, at different stages in the one group.
- Full responsibility of delivering innovative support solutions, based on local priorities and contractual requirements.
- Feedback on support materials, identifying new and creative ways to engage participation.
- A commitment to continuous professional growth and staying updated on delivery metho