Bartender/barista/all Rounder

**A little bit about who we are and what we’re doing**

HQ Urban Kitchen is a café, bar and events venue within the site of the Old Central Police Station, Swansea. Located in an enclosed courtyard, belonging to University of Wales Trinity Saint David, this newly refurbished site is surrounded by student accommodation, university staff, local office staff, creatives, commuters, and people living close to the city centre.

Our aim is to provide a vibrant, healthy, friendly, and accessible eatery for everyone.

Initially opening 6 days per week, including evening events taking place throughout the year, including cinema, artwork launches etc. some of which can be held outside, within the comfort of the courtyard setting.

HQ Urban Kitchen is an exciting new initiative from Urban Foundry - we are a creative regeneration agency, based in Swansea. We are a purpose-driven company, forging great ideas to change the world for the better - improving people’s lives, making great places, and building business with purpose.

We deliver commissioned work for the public, private and third sectors, and with people in communities, and we also deliver our own projects, including the award
- winning Swansea Bay Markets social enterprise, which runs the Uplands, Marina, Mumbles, Glynneath and Port Talbot street markets.

We believe that business should be a force for good and we are proud to be a certified B Corporation (BCorp) - the second in Wales and the first in our home city of Swansea.

We are also an accredited Living Wage Employer.

As with our other spin-out projects, such as the Swansea Bay Street Markets initiative, HQ Urban Kitchen will be a separate enterprise. However, it will be aligned with Urban Foundry’s values and approaches.

**General Specification**

The Bartender/Barista/All Rounder will aid the General Manager in driving HQ Urban Kitchen forward; ensuring it aligns with our ideals as an organisation and working efficiently and honestly towards making the project a success.

Particularly, we are looking for someone to help us to augment our offer with predominantly evening bar work, but with occasional day time shift cover also. Daytime shift cover may also require occasional assistance for the chef in the kitchen (training will be provided).

**Responsibilities**

Specific tasks will include:

- Working closely with the Manager and team, both front and back of house, in a positive and professional manner at all times
- Barista work
- Developing and maintaining expert knowledge of coffee and educating clients and colleagues about these coffees
- Opening and closing the venue and ensuring it is kept secure
- Consistently providing well-crafted, beautifully presented, and tasty beverages (training will be provided)
- The ability to make and execute alcoholic drinks (cocktails etc - training will be provided)
- Greeting customers on arrival, helping them to seat, and introducing them to menus, and explain what HQ Urban Kitchen can offer, such as work stations etc. - generally contributing to creating an outstanding customer experience
- Taking orders, enquiring if the customers are satisfied, giving bills and processing payments
- Taking customers orders and delivering them to the kitchen staff for preparation
- Have the ability to work in a kitchen and be comfortable with food handling
- Helping the Manager and Chef with stock control, ordering and deliveries as directed
- Confirming that any food and drink items match the orders and, for daytime service, delivering them to tables (evening service will be served at the bar)
- Be able to deal with customer issues calmly and professionally
- Assist with the set up and to ensure the smooth running of any special events held in the venue, which may include manual handling and lifting
- Maintaining excellent personal hygiene standards
- Speaking and interacting with both new and regular customers
- Maintaining a clean and sanitised working environment, including refuse/recycling removal to outdoor bins, clearing and cleaning tables as well as kitchen and serving areas, keeping circulation spaces and the external seating areas clear and clean, washing and drying of crockery/pots/pans/cutlery/glassware, ensuring that the welfare facilities are kept clean, tidy and appropriately stocked with handwash/toilet roll and any other requirements as directed, and promptly seeing to the clear up of any spillages/breakages
- Following health and safety guidelines, including maintaining a Covid-safe environment in line with Welsh Government regulations
- Following recipes and presentations for food and beverage items, if needed
- Being aware of and following operational policies and procedures
- Being punctual and reliable, maintaining regular and consistent attendance
- Attending regular meetings with the Manager and the Chef to find out about menu changes and menu specials
- Running errands where required
- Light manual lifting, for example to bring in orders/resto