Quality Control Auditor

We are looking to recruit a Quality Control Auditor to effectively support the Do it For Me (DIFM) proposition across all aspects of Quality Control; liaise between internal and external customers, third party suppliers, our network of stores and distribution teams to successfully action any requests in support of the installation service.

This role would be based in our SDC in Northampton, however if you have your own equipment then there will also be the opportunity to be able to work from home. It is **essential** you hold a current driving licence as there are monthly meetings to attend and ad hoc meetings occasionally in other locations.

Key Accountabilities:

- Supporting the delivery of all Installation processes and procedures, ensuring they comply with Manufacturers Instructions, British Standards, Legal, Health & Safety and HMRC requirements
- Supporting the delivery of standard operating procedures and processes across Installations
- Working cross-functionally to develop and implement initiatives in support of the Installation strategy and DIFM business plan
- Supporting the quality control service across Field Operations, ensuring each Division is appropriately trained and has access to the required documentation
- Implementing a continuous improvement culture within existing Installation service levels
- Helping to develop the Installation team to add value and minimise business risk across the installer and customer journey
- Collaborating with Project AMIE in the support, delivery of inductions and training to our new Installers within the recruitment process, in order to maximise Installer utilisation and meet annual delivered sales targets
- Escalating as appropriate identified incidents/issues on site that impact quality, integrity, housekeeping and safe working practices
- Monitoring and reporting on the quality of installations undertaken in our customers’ homes, completing all required documentation in full and to specific KPIs
- Performing regular inspections and reviews to ensure installers adhere to quality and safety policies
- Assisting with the development of company policies, processes and procedures
- Conducting or assisting with regulatory and quality training sessions
- Preparing and maintaining quality management documentation and reports

What are we looking for:

- Worked within the Services Sector within the last 12 months or within a similar Quality role
- Working with digitised platforms, apps and other technology in a similar role
- Using own initiative, working at pace to tight deadlines
- Working within different teams and understanding a variety of roles and responsibilities
- Working on projects and used to taking ownership of own streams whilst demonstrating flexibility when required
- Good numeracy skills and commercial awareness
- Effective letter writing and report compilation
- Effective communication including listening skills
- Ability to follow instructions and produce accurate work
- Ability to assess and mitigate risk for the business
- Problem solving and decision making
- Prioritise workload and determine appropriate course of action

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us

We’ll also equip you with a benefits package that includes
- Competitive bonus
- Save-as-you-earn scheme
- Contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.

We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.

About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.6Bn across 230 stores delivered by 8,000+ colleagues.

But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

Vacancy Reference #45066