Retentions Advisor

2 weeks ago


Manchester, United Kingdom Intelling Ltd Full time

**Job description**

**Retention Advisor**

**Salary**: £22,308 per annum Plus Monthly Bonus (OTE - £28,500 p/a)

**Company**:
Intelling is a well-established Business Process Outsourcer, providing various services to their clients, some of the UK’s leading brands. We have sites in Manchester, Belfast, Preston, South Africa and India.

In addition to this, there are plenty of opportunities to progress within the business as we continue to grow.

As a Retention Advisor, your main responsibility will be to provide excellent customer service to the clients existing customers whilst being able to identify the best product/service the customer requires.

**Benefits**:

- Excellent development & learning opportunities
- Regular Incentives
- Refer a Friend incentive - £400 per person you refer.
- Full training provided
- Company Seasonal events
- Company pension

**Role**:

- Deliver best-in-class customer service experience by phone in a Sales environment
- Understand the customer's needs to find the most suitable product/solution
- Successfully achieve positive outcomes
- Deliver against KPIs
- Ability to overcome customer objections
- Maintain good product knowledge across all our brands
- IT literate, able to take inbound calls whilst navigating multiple software systems

**Skills required**:

- Clear communicator who can build relationships
- Accuracy and attention to detail
- Influencing and persuading skills
- Ability to work to deadlines and under pressure
- Self-motivated and driven to provide excellent customer experience
- Team working, building relationships across the organisation

**Hours**: 37.5 per week

The above job description is intended to give a general overview of the work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities and skills required for this job title.

**Job Types**: Full-time, Permanent

Pay: From £22,308.00 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme

Work Location: In person

Expected start date: 04/11/2024



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