High Calibre Receptionist/ Corporate Front of House

2 days ago

Mayfair, United Kingdom Clermont Group Ltd Full time

Core Responsibilities:

- Welcome all Occupiers & Guests to ensure their arrival and departure experience is genuine, friendly and efficient
- Deliver memorable Front of House experiences by providing a 5-star level of service
- Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately & obtain required information to be passed on.
- Deal with any queries from Occupiers/Guests and offer assistance in resolving issues.
- Attend any trainings as highlighted by your line manager
- Attend regular One to One Meetings with the Front of House Reception Supervisor or FOH Manager
- Maintain and submit monthly Site reports as specified for your respective site by the Front of House Reception Manager
- Liaise and assist with the coordination of Building contractors and and have an awareness of works being carried out within the building
- Report any relevant information and issues to Front of House Manager and designated Facilities Management team
- Obtain knowledge about your local area and proactively offer the information to Occupiers/Guests and team members
- Create rapports with Occupiers/Guests and maintain excellent professional relationships
- Understand and strictly adhere to the procedures and protocols of the building with regards Health & Safety, Security measures and building access control
- Understand and strictly adhere to the Front of House departmental procedures and practices
- Ensure that all Front of House areas are well presented, clean and tidy at all times
- Log any Building Faults/Issues with the Helpdesk, also report them to the Front of House Reception Manager and Facilities Management team
- Carry out any administrative tasks assigned including CAFM and financial data management
- Categorizing post/couriers and delivering to Occupiers/Guests where needed
- Firmly abide by the company grooming standards and etiquettes guidelines
- Ensure all Visitors/Guests are signed in as specified by the Property procedures
- Ensure lobby presence is maintained, and entrance doors are covered at all times
- Provide information, directions/escort Occupiers, Guests to their desired locations
- Proactively offer assistance to all Occupiers and Guests
- Assist Occupiers and Guests with access barriers and access requirements
- Ensure any suspicious individuals/incidents are promptly identified and managed, also report any unusual activity to Front of House Reception Manager, Facilities Management team
- Community Engagement: where possible organise monthly pop-up events in the lobby and engage with the local community to identify value add services for Occupiers
- Assist Occupiers/Guests with Concierge services like restaurant reservations & local recommendations, transportation arrangements, dry cleaning pick up and drop off
- Provide ad-hoc administrative assistance to the Building Management team as and when required Core Knowledge & Experience:

- Previous Front of House/Hospitality experience in similar front facing roles
- Experience of handling challenging situations and multi-tasking
- Experience of delivering exceptional Guest services

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Mayfair: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Front of House: 2 years (required)

Work Location: In person

Reference ID: FACFOH04

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