Junior Claims Broker

**Junior Claims Broker **(M/F/d)***:Roanoke Insurance Brokers are seeking an enthusiastic and well organised professional, to join a fast paced team as a Junior Claims Broker

You will provide accurate and high quality administrative support to the team, and work with existing and prospective clients to deliver an excellent claims service on a varied book of direct and reinsurance marine business.

**Location**London, United Kingdom

**Responsibilities**
- Assist the Claims Department with the day-to-day handling of all claims related matters.
- Be fast, able to meet ambitious targets and take ownership of your own workload
- Setup advices and settlements on internal systems and ECF.
- Maintain accurate records and ensure all electronic claims files are up to date and FCA/RIBL compliant.
- Respond to any/all internal, market and client queries in a timely manner.
- Maintain and develop collaborative working relationships with both clients and underwriters claims teams
- Be an ambassador ofgood Conduct for the business to deliver the best outcomes for customers / policyholders.

You are required to comply with the PRA and FCA conduct rules:

- Acting with honesty and integrity at all times
- Acting at all times with due care, skill and diligence
- Being open and honest with the FCA, the Prudential Regulation Authority (PRA) and all UK regulators at all times
- Always paying due regard to the interests of customers and always treat them honestly and fairly
- Observing proper standards of market conduct at all times
- You must take reasonable steps to ensure that the business of the firm for which you are responsible is controlled optimally.
- You must take reasonable steps to ensure that the business of the firm for which you are responsible complies with the relevant requirements and standards of the regulatory system
- You must take reasonable steps to ensure that any delegation of your responsibilities is to an appropriate person and that you supervise the discharge of the delegated responsibility effectively.
- You must disclose appropriately any information of which the FCA or PRA would reasonably expect notice

Your job

**Profile**:
**Knowledge and Skills**:

- Observes keenly and picks up information from others by listening intently, probing to clarify and confirm understanding and speaking at an appropriate level so as to be easily understood thereby encouraging dialogue from others.
- Thinks strategically and generates new ideas. Innovative. Uses a variety of problem solving techniques both creative and analytical to see through large quantities of information.
- Identifies the needs and requirements of customers and acts to deliver products and services to improve customer satisfaction and increase customer base.
- Seeks to build good working relationships based on co-operation, support and trust.
- Initiates actions and presses for results. Persevering. Knows what is needed and moves things forward with decisions and actions needed to complete the task.
- Able to cope with high workload and remains positive in the face obstacles and set-backs. Bounces back from adverse situations.
- The capacity to understand the business opportunities and priorities of the organisation and constantly seek methods of ensuring that the organisation continues to be business-like and continues to meet the standards and requirements of its regulators.

**Competencies for the Role**1. **Team orientation

Work cooperatively and flexibly with other members of the team with a full understanding of the role to be played as a team member.

2. Communication

Communicate clearly and persuasively, both orally and in writing.

3. Achievement/results-orientation

Get things done well and the ability to set and meet exciting goals, create own measures of excellence and constantly seek ways of improving performance.

4. Problem-solving

Analyse situations, diagnose problems, identify the key issues, establish and weigh up alternative courses of action and produce a logical, practical and acceptable solution.

5. Flexibility

Adapt and work effectively in different situations and to carry out a variety of tasks.

6. Customer focus

Take constant care in looking after the interests of external and internal customers. Ensure that their wants, needs and expectations are given due consideration and that all efforts are made to meet them wherever fair and reasonable, in line with any standards from an industry regulator.

7. Planning and prioritising

The ability to decide on courses of action, ensure that the vital resources are available and schedule the work required to achieve a defined result in a desirable manner.

8. Share knowledge

Share knowledge about the role you perform fully and willingly with others, where this is relevant, in the interests of the organisation.

9. Self-development

Take responsibility for your own career and actively support ‘continuing professional development’.

10. Commercial/business awareness