Product Manager

**Job Description** We're a multi-channel, multi-brand business serving millions of customers a day, with the UK's largest loyalty scheme and an ever-evolving set of digital platforms. This equals over 1.2 billion transactions each year, presenting a volume, depth, and complexityof data that few can match.

We don't think we're exaggerating when we say we have the most exciting data set in the country. And from the insights gained, we build scalable, high-performance products using cutting-edge technology that give our customers an amazing shopping experience.

Data will be your product, and we value your love of data above all else. You may come from an analytical or engineering background but desire to know data inside out, whether through the processes and systems that create it or by exploring it using SQL.You will have an innate ability to understand and help shape the metrics your data products feed.

More about the team and role
- You will be a core member of the Customer Contact product team. Our vision is to provide an efficient customer contact experience that increases customer loyalty. You will own the Customer Contact data across our multi-brand, multi-channel data platform.
- You will lead a data squad responsible for our Customer Contact data whose outcome is to execute fast and efficiently in sharing and exploiting this data, prioritising those data sets and products that will deliver the most value to the business.
- You will set the product vision roadmap and prioritise the squad's work. You'll work in close collaboration with our engineers, helping to remove impediments impacting successful delivery. You'll work directly with the internal customers and colleaguesto ensure we build the right products which will successfully contribute to the company strategy.
- As well as owning products, you'll also be shaping the environment and culture of building and contributing to shared assets and capabilities.
- You will work alongside an engineering manager to lead an enduring squad, collaborating closely with our contact centre stakeholders to ensure we build the right products which will successfully contribute to the company strategy.
- You'll support the strategy and develop specific roadmaps and backlogs for products, building in complete end-to-end customer experiences that deliver on agreed product metrics (OKRs)
- You'll own the customer and business value for specific products, including securing support through the appropriate process and relevant technology teams.
- You'll be accountable for end-to-end delivery in product management for specific products, ensuring activity is prioritised in line with the agreed product goals and metrics.
- You'll maintain a realistic 90-day roadmap, as well as a prioritised, estimated FY backlog and regularly communicate progress, proactively managing risks/issues to remove blockers.
- You will lead the collaboration within both the core family team, other product teams and 3rd parties to launch new product features, maximising re-use across the business.
- Evaluation of potential partner relationships; helping to identify third-party technology to evaluate and select vendors
- You'll support the communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues.

More about you
- Product Processes: Adapts their behaviour to all stages of the Product Lifecycle. Understands how to use different delivery approaches and prioritises the value of outcomes over output
- Strategic Vision: Drives the long-term vision for their product/s in line with our overarching business strategy. Anticipates the implications of this on other product teams and is able to collaborate with them effectively
- Technical Curiosity: Translates between customer requirements and technology delivery. Engages in technical discussions and understands the tech landscape and customer expectations of technology as relevant to their product/s
- Commercial Acumen: Understands commercial drivers and market context behind their product/s. Able to articulate the business benefits and to track effort and value delivery, using this insight to inform prioritisation
- Customer Focus: Focused on understanding, anticipating and exceeding their customers' needs. Able to effectively manage customers' and stakeholders' expectations. Considers broader opportunities for their product/s to add value
- Data-Driven: Drives the use of product metrics, seeking out and appropriately using the data and insight required to make informed decisions. Monitors performance of their product/s

As well as lots of on-the-job training and endless opportunities, you'll get:

- Colleague discount across our multi-brands - Sainsbury's, Argos and Habitat
- Holiday allowance
- Bonus scheme
- Pension plan
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more