Patient Flow Co-ordinator

The role of the Patient Flow Co-ordinator will be to support the Care Closer to home Team in the delivery of the complexity hub service to adults with complex health needs within Waltham Forest.

The post holder will have previous experience of working in an administration role and providing care co-ordination to patients. You will be expected to support the team, department and organisation to achieve the Trust’s Values in their day to day work. These are the 5P’s:

- Putting people first
- Prioritising quality
- Being progressive, innovative and continually improve
- Being professional and honest
- Promoting what is possible, independence, opportunity and choice.

This Patient Flow Co-ordinator will have overall responsibility for the coordination of the MDT for patient's with complex needs. The smooth running of the MDT is key to the projects success and this role is crucial in reducing the amount of time patients are spend in acute hospital care and providing support close to home.

You should have well-developed communication skills with patients/ colleagues and be able to provide an initial response to patient and other agencies queries, concerns and sign post/direct as appropriate. You will also be able to prioritise your work, be a team player, use your initiative and meet deadlines. You be able to manage your own time and deliver on the Key objectives of the project.

The project will initially run for 9 months.

COVID-19 Vaccination

We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

Probationary Period

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement - London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436 per annum pro rata).

Please refer to the attached job description and person specification for further details on this vacancy.

As an employee of NELFT, you will receive the following benefits:
**Benefit of working within integrated team**: complex case managers, district nurses, rehabilitation therapy team, social workers and occupational therapist.

Agile working (with agreement of the manager) with ICT support.

A long-standing and award-winning approach to Equality and Diversity with supportive networks for ethnic minority staff, staff with disabilities and LGBT staff.

Staff Benefits including NHS Pension, childcare vouchers, the MyTrustBenefits discount scheme, cycle scheme and Annual Leave Sale/ Purchase scheme, trade union membership and a range of ambassadorial roles

We are committed to staff development and offer opportunities which include a wide range of training options.

Please refer to the attached job description and person specification for further details on this vacancy.