Commercial Claims Handler

Location - Newcastle

Employment Type - Full Time - Permanent

Salary - £22,000 - £28,000 + Great Benefits

Hours Per Week - 37.5 - will also consider part time options

Here at Somerset Bridge Group, we understand the importance of flexible working. We offer hybrid-based roles as well as full-time and part-time options. Please speak to our recruitment team to advise the hours that would best suit you

Our Claims team are growing

Our policy sales are rocketing so we need to expand our Claims function to meet with demand and ensure all our customers receive a consistent, faultless service

Are you looking for your next career move within the insurance industry?

We are looking for Claims Handlers who are ready to take on a new challenge and grow their skillset within our Commercial Fleet Claims team. We are offering the opportunity for individuals to undergo full training and development with no prior commercial claims or personal injury experience required. Bespoke handling is crucial to us and our customers so attention to detail is key.

You’ll be a dedicated handler managing all aspects of the claim through to settlement which may include own damage, third party, personal injury and credit hire. You’ll be making decisions on liability, indemnity and litigation ensuring the best outcome for the customer and Somerset Bridge Group. You’ll need to liaise with the commercial broker and policyholder to ensure the customer’s damaged vehicle is dealt with promptly to get the vehicle back on the road to avoid any delays or changes so they can continue with their business.

**Key Responsibilities**:

- Investigate and proactively manage your own caseload of claims.
- Provide excellent customer service and negotiate with insurers and solicitors on quantum and liability.
- Regular interaction with Commercial Brokers to consider liability and any policy related queries.
- Ability to identify any potential fraud by using the fraud indicators.
- Build strong professional relationships with colleagues and clients.

**Required Skills/Experience**:

- Previous experience in handling motor claims.
- Previous experience in commercial claims is desirable but not essential.
- Be prepared to undertake a Personal Development Plan in all aspects of Commercial Claims Handling.
- Achieve cost efficient conclusions.
- Ability to identify any potential fraud by using the fraud indicators.
- Excellent communication skills, both verbal and written.
- Good understanding of indemnity and liability arguments.
- Ability to work proactively and to tight deadlines and to take ownership for your own work.
- Organised with the ability to prioritise your workload.

**Our Benefits**:

- Bonus - a quarterly bonus will be paid if you excel in your KPI targets, this uplifts salary by a potential 10% per annum.
- Hybrid working - 2 days in the office and 3 days working from home.
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus, bank holidays.
- Pension scheme - 5% employee, 6% employer.
- Flexitime with the potential to take a further 13 days absence over a 12 month period.
- Healthcare Cash Plan - claim cashback on a variety of everyday healthcare costs.
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit.
- Enhanced parental leave, including time off for IVF appointments.
- Life Assurance - 4 times your salary.
- 25% Car Insurance Discount.
- 20% Travel Insurance Discount.
- Cycle to Work Scheme.
- Employee Referral Scheme.
- Community support day.
- Christmas and Summer parties.

Working at SBG
At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

We are very proud to have been awarded a Silver Accreditation from Investors in People. We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

Equal Opportunity Employer
Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, colour, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.