Shift Leader

Do you get a thrill from leading a team to deliver top-level customer service and seeing people happy? Then you’ll want this position at Dundee’s BIGGEST and FIRST trampoline park

Ryze Dundee is looking for a happy, bubbly, positive Shift Leader to join our team As a business, our goal is to ensure every guest has a great time and a safe time while bouncing through our trampoline park We achieve this by delivering an exceptional customer experience and ensuring all guests follow our rules designed to keep them safe. This is a fast-paced, positive environment that will push you to be the best version of yourself, supported by training and development from your management team. This is a key role in the operations of our business, as a member of management, you will be directly responsible for running shifts and managing a team of up to 35 people at a time. On a day-to-day basis you will be responsible for but not limited to the following:

- Ensuring your team is delivering at its peak to ensure every guest has a great experience
- Manage your team to ensure everyone is keeping guests safe by following our rules
- Manage team morale to keep everyone happy and all positions covered
- Interacting with guests throughout the park to lead by example and ensure everyone is having fun
- Training your team to the Ryze standard using our procedure manual
- Keeping the Ryze culture rich and developing this in all flight crew
- Dealing with first aid incidents and reporting them accordingly
- Being aware of and ensuring we adhere to necessary risk assessments and policies
- Opening & Closing of business
- Cash handling
- Maintenance of the park
- Key holding
- Stock ordering and rotation
- Dealing with any customer complaints that may arise
- Assisting with social media posting / replying to reviews
- Working directly with the Manager and Park Manager on tasks

What we are looking for:

- Experience working in a customer-focused and fast-paced environment.
- Experience leading a team within a service-driven environment
- Is a hands-on, inspirational and natural leader, understanding what makes a workplace great, and motivating your team to push boundaries, through exceptional customer service and a seamless operation
- Is super organised, having no problem multi-tasking to ensure all key areas are tackled, from managing the park to coaching team members
- Proven ability to plan and prioritise workloads
- Proven ability to motivate a high-energy, high-performance team
- Confident and proficient in using the booking system and able to process, amend and troubleshoot problems and queries.

About you:

- You are passionate about providing great service
- You are a strong problem solver
- You have a keen eye for detail, an organised approach and a willingness to exceed our guest expectations
- You can demonstrate an ability to provide inspirational leadership, motivating and developing team members to contribute towards the overall success of the business
- You are highly motivated, energetic and fun
- You have experience successfully managing teams of 10 or more
- You are organised and creative
- You are a self-starter, have an adaptable nature and desire to succeed
- You are a confident and clear communicator who can communicate at all levels including Managers, staff and guests professionally and courteously
- You have strong leadership and communication skills, a willingness to get 'hands-on' and are fully involved with day-to-day operations
- Must be available to work weekends.

For further information please contact us for the full job description for the position.

Join the team at Ryze and we can offer you benefits such as...
- 21 hours per week paid at £13.17 per hour worked
- Constant development and training to allow you to improve as a person and a leader
- Friends and family discount.
- Bounce for free.
- Free onsite parking

This role is 21 hours per week, weekend and evening work is required. You may be offered to pick-up extra shifts on top of your 21 hours during busy periods, and to cover management holidays and sickness/absence. These extra shifts will be paid at £13.17 per hour.

**Job Type**: Part-time

Pay: £13.17 per hour

Expected hours: 21 per week

**Benefits**:

- Employee discount
- Free parking

Work Location: In person

Reference ID: RDSL1224