Bank Clerical

Providing an efficient reception service to patients and clinicians, contributing to the overall effective running of designated outpatient clinics, wards or departments. Knowledge of iPM including: Entering of all outpatient referrals onto the outpatient waiting list. To generate acknowledgment or invitation letter for patients waiting for appointments. Booking of ex-ward follow ups in liaison with ward staff.

Scanning notes into clinic using the Patient Document Tracking System. Booking patients into clinic on arrival onto iPM system. Departing patients on iPM system after consultation. Making follow up appointments.

Recording of any patients that did not attend clinic and generating appropriate letters. Knowledge of CMIS system to include: Accurate data entry Updating patient details To answer telephone/patient queries and deal with any issues as required. To undertake data input duties to ensure computerised records are kept up to date understanding the importance of accuracy at all times. To be responsible for the timely retrieval and filing of patients notes and X-rays.

To pull notes and X-rays for clinics/admissions and deliver these to the appropriate area. To prepare case notes for outpatient clinics. To undertake repair and amalgamations of case notes as required. To deal with deceased patients notes.

To observe strict confidentiality in all matters concerning patients and visitors. To assist with general office duties e.g. filing, photocopying, faxing, collating documents and sending out mail etc. To provide an efficient switchboard service working with all members of hospital staff and members of the public which may include: Operating both the internal and external paging systems Monitoring alarm systems for fire, gases etc and to take the appropriate action as necessary Dealing with problems relating to Security Issuing and receiving keys and bleeps as required To provide an efficient secretarial service using knowledge of various software programmes.

Knowledge of Microsoft Word, E-mail, Excel, and the hospital Intranet. Able to copy type as well as audio type. Base knowledge of medical terminology Manage managers diary and arrange meetings as required To be aware of Departmental Health and Safety requirements. To carry out any other reasonable duties as assigned by the Line Manager or Department Manager.