Operational Support Coordinator

1 week ago

West Midlands, United Kingdom Calex UK Full time

**Calex have a vacancy for an Operational Support Coordinator (Maternity Cover) working on the Jaguar Land Rover Contract.**

This role is embedded within the Global Learning Services Team, part of Network Excellence - reporting into the Learning Services Operational Manager. The team are responsible for providing support to the market administrators on Jaguar Land Rover’s Global Learning Management System (LMS). This system houses the training records for the retailer teams which has over 60,000 users, as well as supports the delivery of virtual training via Adobe Connect on the use of its systems, and maintaining Digital Applications (Mobile Apps, via Apple App Store & Google Play Store).

In the role you will work with the market administrators and advise, coach and support the users of the system to resolve queries. You will be responsible for your own market and the tickets that are issues when queries are raised. You will need to execute these business requests in a timely manner, demonstrating excellent communication skills and a flexible ‘can do’ attitude. This role is pivotal in the delivery of a successful service and requires a real passion to work as part of a busy, tenacious team who are targeted to bring queries to a smooth resolution.

**Role description**
Previous experience of working with Learning Management Systems (LMS’s) and / or supporting users of web-based systems would be an advantage, but not essential. What does count is that you are a confident outgoing person who loves responsibility, challenges and working as part of a team. You must excel at providing advice, guidance and support and not feel afraid of running weekly update meeting, presenting engaging PowerPoint slides to your market team and multiple stakeholders at all levels.

**Required Skills**:
In order to meet the needs of this exciting role, you will be required to possess the majority of the skills listed below:

- Knowledge and Experience of working on Learning Management System(s) / LMSs
- Knowledge and / or Experience of working on Mobile App Stores (e.g. Apple and / or Google Play)
- Knowledge and / or Experience of Adobe Connect or other streaming / communication platforms (e.g. Teams)
- Experience of remote support and / or training
- Interest in data and reporting
- Advanced proficiency in Microsoft Excel (PIVOT & FORMULAS)
- Excellent Multi -Tasker
- Patience and an ability to focus on complex tasks to ensure resolution
- Good attention to detail
- Organised with good time management skills
- Able to work independently, flexibly and be adaptable
- Good teamwork skills
- Effective communicator

**Package**
This is a hybrid role, but you will be expected to work at one of the JLR offices in the West Midlands/Whitley/Lutterworth, at least 3 days per week.

Salary Circa £28,000, 25 days holiday plus bank holidays, Pension and Sage Employee Benefits Scheme.

To apply, please send a copy of your CV and a covering letter outlining your suitability for this role.

**Job Types**: Full-time, Temporary contract

**Salary**: Up to £28,000.00 per year

Ability to commute/relocate:

- West Midlands: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

  • Support Coordinator

    7 days ago

    West Kilbride, United Kingdom Creative Support Full time

    Support Coordinator Creative Support is looking for a friendly Support Coordinator to provide personalised support to adults with a learning disability living at our supported living service in Barrow, Cumbria. You will have a can‑do approach and an acknowledgement of positive behaviour support to ensure all service users can enjoy a high quality of life...

  • Business Support Coordinator

    2 days ago

    West Midlands, United Kingdom BAE Systems Full time

    Job Title: Business Support Coordinator Location: Coventry – On Site Salary: £29,667 Closing Date: 16th December 2025 What You’ll Be Doing Coordinate and organise general office related day‑to‑day activities and liaise with visitors and external agencies for Submarine Business Act as the primary point of contact for all office management activities,...

  • Business Support Coordinator

    4 days ago

    West Midlands, United Kingdom BAE Systems Full time

    Job Title: Business Support CoordinatorLocation: Coventry – On SiteSalary: £29,667What You’ll Be DoingYou will help coordinate and organise general office related day-to-day activities and liaise with visitors and external agencies for Submarine BusinessAct as the primary point of contact for all office management activities, including maintenance...

  • Support Coordinator

    4 days ago

    West Midlands, United Kingdom NFP PEOPLE Full time

    Support Coordinator We’re looking for an enthusiastic, motivated and well organised individual to join the Stroke Recovery Service across Birmingham and Solihull. This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke. Position: S11327 Stroke Support Coordinator Location: Home-based, Birmingham...

  • Support Coordinator

    2 weeks ago

    West Midlands, United Kingdom NFP PEOPLE Full time

    Support Coordinator We’re looking for an enthusiastic, motivated and well organised individual to join the Stroke Recovery Service across Birmingham and Solihull. This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke. Position: S11327 Stroke Support Coordinator Location: Home-based, Birmingham...

  • Male Relief Support Worker

    3 days ago

    West Midlands, United Kingdom Creative Support Full time

    Overview Join Creative Support as a Male Relief Support Worker in Lawley, Telford. Provide person-centred care and support to residents with learning disabilities and help them achieve an excellent quality of life. Responsibilities Provide respectful personal care and practical and emotional support. Assist service users to participate in the local...

  • Global Workplace Operations

    2 weeks ago

    West Midlands, United Kingdom Rapport Full time

    A leading workplace management firm in the UK seeks an Office Operations Coordinator to elevate workspace standards for a Fortune Global 500 client. This full-time role involves supporting multiple teams to maintain a dynamic work environment that inspires employee excellence. Ideal candidates will be organised, creative, and strategic thinkers. Benefits...

  • Business Support Coordinator

    4 days ago

    Co. West Midlands, United Kingdom BAE Systems Full time

    Job Title: Business Support Coordinator Location: Coventry – On Site Salary: £29,667 What You’ll Be Doing You will help coordinate and organise general office related day-to-day activities and liaise with visitors and external agencies for Submarine Business Act as the primary point of contact for all office management activities, including maintenance...

  • On-Site Office

    3 days ago

    West Midlands, United Kingdom BAE Systems Full time

    A leading defense and aerospace company is seeking a Business Support Coordinator in Coventry. The role involves coordinating daily office activities, ensuring compliance with security protocols, and supporting health and safety initiatives. Candidates should have office management experience and proficiency in Microsoft Office tools. Benefits include a...

  • Dealer Support Coordinator

    1 week ago

    West Midlands, United Kingdom The Candidate Full time

    **Dealer Support Coordinator - Gaydon (Hybrid Working) - Up to £40,000 - 9 Months FTC - Cars** The client in which we are working with was built upon passion, skill and creativity of the people who dedicate their working lives to one of the most iconic brands in the world. An organisation within the automotive industry that intricately stitch every...