Desktop Engineer

Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

**Role Purpose**:

- Provide 1st and 2nd Line remote desktop support to customers
- Work in a rotation to provide on-site 1st and 2nd Line helpdesk support to customers
- Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

**Responsibilities**:

- Respond to support calls as assigned within Service Level Agreements
- Maintain an understanding of the internal escalation process
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations
- To be a highly motivated team player with the skills and ability to manage changing priorities
- Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections
- Physical Workstation and peripheral relocations
- Performs general preventative maintenance tasks on computers, laptops, printers
- Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets)
- Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible

**Knowledge & Experience Required**:

- Experience in managing/troubleshooting Windows Desktop Operating Systems
- Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies
- Experience in managing/troubleshooting VMWare and/or Virtualisation technologies
- Experience in using ITIL based ticketing system (ITIL foundation preferred)
- Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP)
- Desired skills in Microsoft System Centre, SharePoint and other Microsoft solutions
- Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

**About Vysiion**

Vysiion deliver bespoke solutions to private and public sector organisations, from the installation of fibre optic or microwave links for offshore windfarms, to the delivery of turnkey communications systems, the provision of end to end ICT Managed Services,secure hosting solutions for schools, charities, Government departments and the emergency services, as well as security solutions across the SCADA networks.

As a result, the Vysiion team has the knowledge, experience, and capability to provide a full technology consultancy and delivery solution, with an emphasis on security. All solutions are developed by a team with a proven track record and thorough understandingof cloud computing, Enterprise IT, OT network services, communications and infrastructure delivery, data centre, colocation and ICT Managed Services.

Vysiion is an Exponential-e group company. Exponential-e’s extensive services portfolio will underpin Vysiion’s delivery of complex deployments across cloud, network services, security, voice and ongoing managed services.