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Customer Systems Support

2 weeks ago

Shepton Mallet, United Kingdom iFacility Full time

**Job Description: Customer Systems Support**

Are you looking for an exciting opportunity to move into 1st role within an IT environment? We can offer you training to start your career within an exciting and expanding company. You will be working within a team to support our customers, such as Greggs, The Gym Group, Burger King to name a few.

**You will need to have the willingness to learn how too**:

- Learn how to support the team to handle technical issues with CCTV recording and monitoring
- Working with our field team of engineers to ensure all areas of CCTV, intruder alarm, and access control are configured to high standards
- Support to resolve issues remotely or set up cases for field engineers to attend
- Update customer support cases and process through to invoicing
- Any other tasks required to fulfil the role of a Customer Systems Support
- Ahere to Company policies and procedures

**At a glance: the qualifications we’ll be looking for**
- IT Literate, having a passion and willingness to learn inhouse systems
- Ability to build trust with new/existing customers
- Able to follow instructions on Company processes and products

**What you’ll be like as a person**
- Honest, reliable, trustworthy, friendly and a good time-keeper
- Willingness to learn and take on responsibility for your own personal development
- Been part of a team and learn from others

**The benefits you’ll enjoy**
- We pay a living wage salary
- Generous annual leave, plus bank holidays
- Comprehensive training package
- Career development support
- Great working environment
- Free parking
- Employee referral bonus
- Wellness programmes
- Free tea, coffee and squash
- Employee Assistance Programme

**A few things to note**

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Weekend availability

Work Location: In person

Reference ID: CSS
Expected start date: 28/07/2025