Night Porter

2 days ago


Birmingham, United Kingdom Edgbaston Park Hotel and Conference Centre Full time

This is an exciting time to join our Hotel team, as Birmingham hosts the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.

We are looking for an enthusiastic Night Porter/Receptionist to join our nights team and help deliver an exceptional guest experience.

Duties of this role include:

- Checking in guest arrivals and checking out guest departures
- Utilising the Hotel’s IT systems for checking guests in and out, updating accounts with any additional charges, producing reports etc.
- Dealing positively, promptly and professionally with guest queries and feedback
- Operating the switchboards and taking accurate telephone messages for guests and staff and arranging any early morning calls on the system
- Taking over responsibility for the reception from the evening receptionist and handing back to the morning receptionist
- Completing the night audit and any financial procedures during the shift
- Ensuring the welfare and safety of all guests staying at the Hotel while on shift
- Ensuring all fire and health and safety regulations are adhered to and to promptly report any health and safety concerns

You should have a background in hotels, conferences or a multi-site catering environment within the hospitality sector and, ideally, previous experience of working as a Night Porter/Receptionist. What is key however, is your genuine enthusiasm and ability to provide exemplary customer service and to support the smooth running of the Reception and Hotel during your shift.

**Working Pattern**: Any 4 days in 7, on a rota basis.

The Hotel reserves the right to close the vacancy before the specified closing date, should a suitable applicant be found.

**Job Types**: Permanent, Full-time

**Salary**: £10.16 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability

COVID-19 considerations:
Staff required to wear masks, unless exempt. Guests encouraged to wear masks in all areas. Hand sanitiser available across all hotel areas. Key touch points regularly cleaned.

**Experience**:

- reception/night porter: 1 year (preferred)

Reference ID: EPH/NP/0322


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