Head of Online Shop

**Oxfam is a global movement of people working together to end the injustice of poverty.**

Do you have lived experience (s) or evidence of learning/taking action on anti-racism and inequalities?

Do you have background in managing online content and production teams and experience in defining great user experience in e-commerce?

Do you have experience of managing performance of others and helping people to develop, grow and achieve their potential?

If the answer is yes, then we would like to hear from you.

**What you'll be doing**:
We are looking for a Head of Online Shop, to provide strategic direction and leadership in line with our feminist principles and values. To manage the Oxfam Online Shop ecommerce platform (content, integrations, business processes). To own the objectives and performance (KPI) of the team; to lead feminist leadership & culture change; to ensure appropriate management of people and activities; to be professional expert in area of work.

**You'll have**:

- Experience of managing performance of others and helping people to develop, grow and achieve their potential, including increasing diversity and inclusion in teams and / or workplaces, and creating positive change in work culture, processes and practices.
- Lived experience (s) or evidence of learning/taking action on anti-racism and inequalities
- Background in managing online content and production teams and experience in defining great user experience in e-commerce.
- Proven strategic thinking to develop and deliver significant change (technology, design, structure).
- Ability to manage large digital change projects and think strategically and have a strong commercial focus with a deep understanding of e-commerce KPIs and the use of analysis tools to drive activity and achieve results.
- Track record of making demonstrable improvements to customer journeys via designing, owning and delivering customer journey-based initiatives.
- Experienced project manager, capable of defining project requirements and overseeing delivery of web development projects on time and on budget e.g. redesign, mobile channel development etc.

Excellent interpersonal and communication skills and the ability to build excellent working relationships and work collaboratively with others from different backgrounds and skillsets

**Flexfam**:

- We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as part time, job share, fully or partially home-based._

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**Our values and commitment to safeguarding**:
**Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our **values** are recruited to work for us.**

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

**We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.**

**How to apply**:
**About us**:
Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

**A thriving diverse Oxfam**:
It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

- We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
- We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
- We want and need everyone, and that means we need you.

In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been brie