Night Porter

**Night Porter**

**Part Time-Full Time**

**The Role**

We are currently looking for a full-time night porter who will work directly alongside the night auditor and night manager to ensure the highest levels of customer service throughout the night and resolve any issues in a quick and efficient manner.

In this role you will represent the Management during the night and provide support to the Front Office team.

**Responsibilities**
- Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
- Dealing with complaints, problem solving and any other issues that may arise.
- Provide a warm, welcoming front desk service and ensure all guests needs are catered for.
- Reconcile accounts including cash.
- Investigate and resolve out-of-balance accounts.
- Keep accurate financial records and ledgers.
- Perform a full site closedown ensuring the security of all areas
- Taking regular walks of the site and being pro-active in handling anti-social behaviour and complaints
- Operating the Courtyard Bar from 12am onwards when required
- Completing a full bar closedown after service
- Following procedures for stock control and wastage monitoring
- Preparing and delivering cold snacks from our new room service menu
- Ensuring all function rooms are clean and presentable for viewing at all times
- Setting up conferences, functions and events to an agreed standard
- Assisting with event turnarounds and functions when necessary
- Ensuring all public areas are presentable and tidy for the following morning
- Directing guests around the site and assisting with luggage
- Setting up room service breakfast and being able to help the restaurant team with breakfast setups and dinner closedowns as and when required
- Be able to stand in as duty manager when needed
- carry out other duties and responsibilities in line with his/her post, grade, skills, knowledge and experience
- Oversee hotel operations during the night shift to ensure guest satisfaction and safety.
- coordinate Front Office activities with other departments.
- Find an effective and immediate solution to any issues that arise during the night.
- Perform end of day for the hotel and banking tasks accurately and securely.
- Run the night audit and reporting procedures.
- Have basic F&B experience which would be beneficial for the role but full training will be given.
- Holding a valid emergency First Aid certificate
- Full UK driving licence
- Be available 22:45 - 07:15 on any five nights per week, with night-worker experience.

**In return we can offer**
- Staff Uniform
- Being part of a friendly team of staff
- Meals on duty
- Complimentary use of the Leisure facilities and Gym
- Staff discount on Food and Beverage Purchased on-site
- Staff discount on the village shops
- Discounted overnight accommodation (after 6 months of employment

**Health & Safety**
- To ensure compliance with the Last Drop Village Hotel’s Health and Safety policies.
- Understand the importance of Fire Safety.

**About us**
- The Hotel has 135 bedrooms
- We have 1850 Leisure club members
- The Spa has 8 treatment rooms
- The hotel has a pub, teashop, gift shop as well as restaurant and bar.
- There are 500 spaces in our carparks

**Job Types**: Full-time, Part-time, Permanent

Pay: £12.61 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking

**Experience**:

- hotel reception: 1 year (preferred)

Work Location: In person