Quality Assurance Officer

5 days ago


Cardiff, United Kingdom Capital on Tap Full time

**We're Capital on Tap**
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

**Why Join Us?**
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

Check out the development opportunities in the X team.

This is a Hybrid role, the Quality Assurance team work from our Cardiff Offices 3 days per week.

**What You'll Be Doing**✨
Auditing customer interactions to ensure top-notch compliance and customer experience. You'll provide real-time feedback and coaching—both written and in 1-1 sessions—while using data to spot trends and drive improvements.
- Providing real-time feedback to colleagues based on their audits.
- Coaching in both written form and 121 sessions.
- Using data to identify trends/ insights for improvement and implementing solutions.
- Developing working relationships with key stakeholders across the business to promote continuous improvement and collaboration.
- Coaching people 1-1 and keeping up to date with business changes to reflect future sessions and feedback.

**We're Looking For**✨

Someone who wants to build a career helping and inspiring people to achieve their true potential. You will be:

- An expert communicator who can adapt to deliver effective coaching, training & feedback sessions and able to build relationships with key stakeholders across our business.
- Knowledgeable about the processes of prospecting, closing a sale and/or quality assurance for customer interaction auditing.
- Keen to work with data and complete analysis to gain insight into performance trends.
- Detail-oriented and able to use this laser-focus to identify trends for improvement bringing solutions to the table.

**Diversity & Inclusion**

**Great Work Deserves Great Perks**
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

**Interview Process**
- First stage: 30-minute intro and values call with Talent Partner (Video call)
- Second stage: 60-minute interview and a written task with Team Manager (face to face)

**Other Info**
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.

**Excited to work here? Apply



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