Operational Team Manager

22 hours ago

Stoke Gifford, United Kingdom Practice Plus Group Full time

**About The Role**
We are looking for an Operational Supervisor to join our busy 111 Call Centre in Bristol.
This role is to provide line management to call handlers within the 111 call centre and to provide training, coaching and mentoring of call handlers to ensure their competencies are maintained in line with the defined competency frameworks.
This is a position of key responsibility for the effective delivery of Practice Plus Group's NHS 111 services.
We are offering a contract of 37.5 hours per week, working days, nights & weekends.
**Key Responsibilities**:

- Provide training for call handlers in the use of NHS Pathways or other clinical decisions support systems and maintain communication link between different operational staff and other managers/supervisors.
- Create and maintain full training records for all call handlers
- To provide coaching as defined within the NHS Pathways role
- To conduct audits in the line with NQR and NHS Pathways CQI requirements
- Performance manage call centre staff to support the achievement of NQR and other service requirements of KPIs
- To participate with investigation of complaints as requested by Operations Manager and General Manager
- Undertake regular one to one reviews and staff meetings
- Ensure overnight health assessments are monitored
- Manage the rota to ensure the call centre is appropriately staffed at all times
- Monitor sickness, annual leave and staff attendance
- Participate in on call commitment with other Managers/Supervisors
- Ensure call handlers are updated regularly regarding changes to policy/procedures or newbusiness
- Ensure Operational Manuals (Procedures and training) are kept up to date

**Salary**:

- £25,080 per annum

We are looking for someone who has the following skills and experience:

- Good general education.
- Ability to prioritize workload and work effectively under pressure.
- Call Centre Supervisory and organisational skills.
- IT Skills - Word, Excel and IT background of implementation.
- Effective communication skills.
- Ability to negotiate, influence and persuade as appropriate.
- Mature outlook with positive and professional attitude.
- Should be flexible in approach to ever changing demands.

**About The Company**
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care,with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your homelife.
If you'd like to learn more, please contact Natalie - or call.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

  • Clinical Team Manager

    1 week ago

    Stoke Gifford, United Kingdom Practice Plus Group Full time

    **About The Role** Due to internal promotions, we are now recruiting for 2 Clinical Team Managers. This is a great opportunity for Clinicians who are looking for more responsibility and a step up from their current role. As the Clinical Team Manager you will provide line management to Clinical Advisors and Health Advisors within the 111 Call Centre. This is...

  • Clinical Team Manager

    3 days ago

    Stoke Gifford, United Kingdom Practice Plus Group Full time

    **About The Role** Due to internal promotions, we are now recruiting for 2 Clinical Team Managers. This is a great opportunity for Clinicians who are looking for more responsibility and a step up from their current role. As the Clinical Team Manager you will provide line management to Clinical Advisors and Health Advisors within the 111 Call Centre. This is...

  • Cleaning Operative

    1 week ago

    Stoke Gifford, United Kingdom Atalian Servest Full time

    **Job Reference: CL/LR/02-02/796/11** **Job Title: Cleaning Operative** **Location: Site Based - Cribbs Causeway** **Postcode: BS34 5DG** -**_Applicants must have the right to work in the UK_** **Pay Rate: £10.71** **Contract**:Permanent** **Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday,Saturday,Sunday - 20 hours per week - 06:00 to...

  • Cleaning Operative

    7 days ago

    Stoke Gifford, United Kingdom Mitie Full time

    OverviewJob Title: Cleaning OperativeHourly Rate of Pay: £12.60Contract Type: PermanentType of Employment: Part TimeTotal Weekly Contractual Hours: 37.5Shift Pattern: Monday to Friday (08:00 - 16:00, occasional weekends)Location: Hitachi Rail, Northway, Little Stoke, Filton, Bristol, Bristol, England, BS34 7QGResponsibilitiesIn your new role as a Cleaning...

  • Food Production Operative

    2 weeks ago

    Stoke Gifford, United Kingdom Vintage Full time

    With your support as a Food Production Operative at the Fox Den, everything will run like clockwork! You’ll make sure everything is stocked up, clean, tidy and ready for the shift ahead. Join us at Vintage Inns, a collection of rural pubs where muddy boots and paws are welcome. You’ll find roaring log fires, traditional food and a cosy atmosphere. If you...

  • Food Production Operative

    23 hours ago

    Stoke Gifford, United Kingdom Vintage Full time

    With your support as a part time Food Production Operative at the Fox Den, everything will run like clockwork! You’ll make sure everything is stocked up, clean, tidy and ready for the shift ahead. Join us at Vintage Inns, a collection of rural pubs where muddy boots and paws are welcome. You’ll find roaring log fires, traditional food and a cosy...

  • Team Member

    2 weeks ago

    Stoke Gifford, United Kingdom Boston Tea Party - Cheswick Village Full time

    **About Boston** At Boston, our purpose is to Make Things Better. Whether that’s serving the softest scrambled eggs or the silkiest flat white, offering the warmest welcome in town or standing strong on single-use plastic; we want to prove that doing good is good for business. Sound like a bit of you? Then read on **About the role** We’re looking for...

  • Lettings Manager

    7 days ago

    Stoke Gifford, United Kingdom Allen & Harris Full time

    **Lettings Manager - Estate Agency** **Competitive Basic Salary - On Target Earnings (Uncapped Commission) - Clear Career Progression - Company Car or Car Allowance** If you are looking to learn from some of the best in the property industry and progress in your career as well as being well rewarded, with complete job satisfaction, then look no...

  • Salesforce Team Leader

    2 weeks ago

    Stoke Gifford, United Kingdom Priory Full time

    **Salesforce Team Leader**: - Our Central Division plays a vital role in ensuring that our operational and administrative functions are delivered efficiently, enabling us to maintain the highest standards of care across our organisation. The Salesforce Team leader / technical lead will mentor and lead our team of Salesforce professionals in delivering a...

  • Regional Team Leader

    5 days ago

    Stoke Gifford, United Kingdom Alina Homecare Full time

    Regional Team Leader Alina Homecare are now looking to appoint a Regional Team Leader to join our fantastic team based in Leatherhead. We are growing as a business and as a result now have a great opportunity for somebody who is passionate about care who wishes to progress with a genuinely caring company. **Job Role** We are looking to recruit an...