Emergency Care Practitioner

**Job Summary**

To practice as an Emergency Care Practitioner/Advanced Practitioner and support the daily on call team to provide an on the day emergency service for patients. The role will involve the assessment, diagnosis, treatment or referral of patients presenting with undifferentiated and undiagnosed conditions. The post holder will work within the Advanced/Emergency Care Practitioner’s level of competency.

The ECP will be required to respond to referrals and requests from various sources including:

- Patients
- Care homes
- General Practitioners
- 111
- Out of Hours

**KEY RESPONSIBILITIES**
**Clinical**
- To provide assessment, diagnosis and treatment at first point of contact by attending to patients according to patients’ needs either in the Practice or patient’s homes.
- To support and continue the development of an on the day emergency patient service in the Practice.
- To accurately triage and prioritise patients, including in emergency situations, demonstrating the use of a variety of techniques to elicit the history of an event/illness, including past medical and drug history.
- To evaluate clinical information from examination and history taking, and initiate appropriate treatment and/or referral.
- To undertake and interpret diagnostics and take appropriate action to manage patient care, whilst distinguishing between abnormal and normal findings in order to relate them to a possible diagnosis. To use broad clinical guidelines (NICE etc) relating them to individual cases, providing assistance and feedback to the organisation and others on how these should be interpreted.
- To signpost appropriately to other services in the identified healthcare pathway.
- To refer patients to appropriate care settings, within locally agreed healthcare pathways.
- To discharge or treat, as appropriate and within the scope of practice.
- To maintain accurate and systematic documentation of patient interactions and clinical care provided, including adverse events.
- To advise and support members of the public on healthy lifestyles, health promotion and disease prevention.
- To provide clinical advice to other members of the team where appropriate.

**Communication**
- To liaise and interact with multi-professional teams across organisational boundaries, including primary care, social services and secondary care providers according to patient needs and appropriate care pathways.
- To maintain communication with all healthcare professionals and outside agencies to ensure seamless, patient-centred service provision.
- To ensure effective communication so that the patient receives the appropriate level of care and wherever possible avoid unnecessary hospital admission.
- To take an active role in maintaining expert communication with all patients, carers and relatives which meets their individual needs.
- To deal with complaints in a calm and courteous manner, ensuring that, wherever possible, complaints are dealt with efficiently and satisfactorily on a local level.
- To communicate effectively in demanding and challenging situations, where there may also be hostility
- To assist in maintaining accurate data collection.

**Professional**
- To input to and extract information from EMIS clinical IT system.
- To work collaboratively with other members of the health care team such as the District Nursing Team, Mental Health Services, staff in Care Homes, Ambulance Service, and Secondary Care etc.
- To ensure that the wellbeing of patients and staff is maintained in accordance with Practice policies.
- To undertake clinical audits in line with the organisation’s clinical audit plan, and to participate as required in equipment testing and other research.
- To contribute to the analysis of information to inform future development of the service.
- To participate and contribute to clinical meetings
- To identify risks servicing provision, and highlighting them to the Clinical Lead.
- To work within the requirements of Data Protection legislation as it applies to patient records.
- To maintain current professional registration.
- To act at all times in such a manner as to promote confidence and public trust and to uphold the reputation of Morden Hall Medical Centre and their own profession.

**Organisational**
- To operate as an effective member of the Practice team
- To maintain accurate and systematic documentation of patient interactions and clinical care provided, including any adverse events, child protection issues or other notifiable matters.
- To provide information to inform the evaluation and efficiency of the role and for performance management purposes as requested.
- To engage in self appraisal and utilise reflective practice to enhance and develop personal and organisational practice.
- To assist in marketing and promoting the role and organisation within the health community both locally and nationally.

**Managerial**
- To ensure effective time management and prioritisation of workload.
- To ensu