Housekeeping Assistant

**Job Title**:
Housekeeping Assistant

**Responsible to**:
Housing Services Lead

**Responsible for**:
N/A

**Hours of Work**:
37.5 hrs per week

Working shifts either 7am-3pm or 8am-4pm (some flexibility available)

**Location**:
YMCA Together

**Salary and benefits**:
£9.90 per hour

Holiday entitlement is 25 days plus bank holidays

Company Contributory Pension Scheme

Medicash

YMCA Together is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

**Job Purpose**

As a member of a team of housekeepers undertake cleaning of the organisations properties and facilities to maintain a high standard of cleanliness and hygiene.

**Hours of work**

The post holder will be working based on the individual needs of the service and could include early, late or office hours type shifts. Monday to Friday including some bank holidays.

**Duties and Responsibilities**

To provide a programme of domestic cleaning management including a non judgemental approach to the needs of services users, observing and respecting their dignity, privacy and independence.

**Domestic duties**
- Maintain a high level of cleanliness throughout YMCA properties on a daily basis
- Cleaning of all communal areas including staff office and staff facilities
- Clean and arrange void bedrooms and flats to high standard for new tenants
- Maintain healthy stocks of cleaning products and materials
- Spot clean any spillages
- Perform laundry duties as necessary
- Working alongside the other housekeepers where applicable to ensure that effective hygiene standards are maintained 7 days a week
- Use electrical and mechanical equipment from time to time, including floor polishers, etc. after appropriate training
- Take initiative to perform cleaning and tidying tasks that are not specifically contained within the cleaning shedules but require attention as part of maintaining overall high standards.

**Health and Safety**
- Liaise with Emergency Services; Fire, Police and Medical
- Ensure at all times the safety of yourself and others on the premises in which you work
- Conduct routine Health & Safety inspections throughout the building
- To report incidents, in line with YMCA Together licence agreement, including nuisance caused by residents’ behaviour or their visitor
- Use all cleaning materials in accordance with manufacturers printed instructions and COSHH regulations
- Awareness around drug paraphernalia risks
- Report any defects seen which are likely to affect security i.e. broken/cracked window, etc. to the housing services tea
- Ensure that all communal areas remain hazzard free
- Maintain accurate records in line with infection control.

**Teamwork**
- Attend and participate in team meetings and reflection meetings
- Sharing information and expertise with colleagues, covering absence and working together to deliver a high quality service
- To have a flexible and positive attitude to all team members
- To be committed to learning both as an individual and as part of a team

**General**

*
- Prioritise work load
- To work to agreed individual, team and organisational objectives and to work towards YMCA Together performance target
- Uphold YMCA Together Equal Opportunities Policy of anti-discriminatory practices across all service
- Observe and ensure compliance with the Service Code of Conduct including professional boundaries and confidentiality at all times
- Ensure adherence to YMCA ‘visitors’ procedure
- Prepare for and attend supervision and appraisal sessions with your line manager, taking direction as appropriate and contributing to the development of both you and the service

**Relationships**

**Person Specification - Housekeeping Assistant**

**Q**ualifications *

**Essential**
- Willingness to participate in training as appropriate

**Desirable**
- Practical cleaning skills award (7139) level 2 or above - or equivalent

**Experiences**

**Essential**
- Experience of commercial or domestic cleaning
- Experience working in a customer focused role

**Desirable**
- Experience of working within a hostel/ hotel setting. Experience of working with individuals with a history of homelessness

**Knowledge**

**Essential**
- A working knowledge of Health & Safety issues
- A clear understanding of the principles