Grants Enquiry Advisor

**Salary: £23,000 to £25,000 per annum**:
**Location: Based at our office in Harlow, Essex Full time (Until completion of probation, then with an opportunity to work from home 2 days per week)**:
**Have you got excellent customer service experience and thrive in helping and supporting others? If so, please get in touch**:
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**What you’ll be doing**:
Grants Enquiry Advisors at the Motability Foundation are the front-face of the organisation and act as the first point of contact for our beneficiaries, ensuring that their requests are dealt with efficiently and effectively so that the beneficiary experience is of the highest level. You will manage beneficiary interactions effectively and follow through on actions required whilst ensuring that case notes are compiled accurately and relevant databases are updated.

The role is fast-paced and you will deal with a wide range of enquiries regarding our Grant making and other charitable activities, this is a fantastic opportunity to make an impact on the lives of disabled people across the UK.

**About you**:
To be successful as a Grants Enquiry Advisor, you will be sensitive, tactful and a strong listener with a passion for excellent customer service and comfortable on the phone. You will be a strong team player with the ability to share knowledge and information whilst being able to contribute to initiatives and team meetings.

You will be well organised with the ability to manage priorities whilst demonstrating a resilience to daily challenges within the role. Most importantly, you will be able to demonstrate empathy and compassion over the phone whilst speaking to beneficiaries.

Must haves:

- Experience in a contact centre environment.
- Experience in investigation and information gathering.
- Excellent verbal and written communication skills.
- Working knowledge of Microsoft Office i.e. Word, Excel, PowerPoint and Outlook.
- Ability to accurately compose letters and case notes. Experience of using customer databases (CRM).

Nice to haves:

- Experience of dealing with front line customer complaints.
- Case management experience.
- Knowledge or lived experience of disability in either personal or professional life.

**Motability Foundation***:
At Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Foundation Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year.

We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.

**Benefits**

️ WHAT MOTABILITY CAN OFFER YOU ️

A career with Motability can offer you so much more than earning potential. We pride ourselves in offering some fantastic benefits and a culture to match, some of which includes;
Holiday - 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years’ service

❤️ Health and Wellbeing - We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership. We take your physical AND Mental Health seriously, with our dedicated mental health first aiders you will have support and understanding from your colleagues.

Family Friendly - We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility, we provide time off for dependants, flexible working hours and the option to work from home. Life Assurance is 4 x your salary.

Diversity and Inclusion - We value everyone’s unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves, no matter their age, ethnicity, religion, gender identity, sexual orientation, disability status, neurodiversity or otherwise. This is embedded in to our values and we celebrate our differences and create awareness throughout the year.

Celebrating Success - We love to recognise people that go above and beyond with our Spotlight Award as well as having team celebrations and social events throughout the year.
- ️ Our culture - In the Motability office we “dress for our day”, it’s an incredibly welcoming and inclusive environment where we look to support your career, we offer a mini bus service from Harlow Town centre and station for those using public transport to reach us and there are plenty of free hot beverages for when you arrive.

Pension - Up to 15%, inclusive of a 10% non-contributory addition and Motability matching your contributions up to 5%

We are a disability confident employer, feel free to make us aware of any reasonable adjustments you might need.

**How to find out more?**:
**_We are a disabili