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Training Officer

3 weeks ago

StokeonTrent, United Kingdom One Sure Insurance Full time

**Benefits for all job roles include**:

- 28 days holiday inc Bank holidays, increasing to 33 with length of service.
- Day off on your birthday
- Length of service bonus - after 2 years’ service in November £100 bonus per year
- Company sick pay
- HSF health plan
- Paid for CII (Chartered Insurance Institute) qualification and continual learning and development.
- Absence raffle each year
- Auto enrol pension
- Quarterly performance raffle
- Discounts and benefit package with Wider Wallet

**Training Officer - Stoke**

Due to our current growth and expansion, we are now looking to recruit the a training officer to ensure that all new starters and existing staff are trained to a high standard. We are ideally looking for someone with the qualities below to work with our fantastic Training Team in this fast paced, demanding, and challenging role:

- The ability to train and coach a variety of different personalities
- Excellent communication skills both verbal and written
- The capability to use a variety of learning styles
- The ability to train staff in the background of insurance
- The skill to train staff on a variety of insurance and in-house systems including CDL
- Excellent people and rapport building skills
- The ability to display professionalism constantly
- Extensive insurance knowledge
- The ability to identify areas of underperformance and take the necessary steps to rectify these specific areas
- Excellent problem-solving ability and a good eye for detail

Your daily role will include but not be limited to:

- Providing new starters with full and thorough inductions both theory and software based
- Completing initial sign off of new starters in all departments
- Developing and delivering a suite of soft skills courses to enhance existing staff knowledge
- Identifying gaps in knowledge through training needs analysis
- Ensuring that all staff members are performing to the best of their ability and are complying with Company Policy and Procedure, FCA and DPA requirements
- Providing constructive feedback to staff to ensure they are continually developing and are aware of areas of improvement
- Developing detailed training plans for all departments
- Completing quality control call checks on all areas of the business