Housekeeping Supervisor

**Salary: from £27,560**

**Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being around £550 per month.**

**Hours: 40 hours per week.**

**Learn from the best.**

**Be part of a great team.**

**Work in a stunning location.**

**THE ROLE OF HOUSEKEEPING SUPERVISOR**
The housekeeping department is a busy hub of activity, so you’ll never be bored with us We have 30 individually styled bedrooms so if you’re a secret interior designer at heart our hotel is full of inspiration. We’re like no other standard hotel, we have lots of little quirks, personality and luxury in our rooms - just one of the reasons our housekeeping team enjoy working in this area.

**A Housekeeping Supervisor**
- Leads the team in absence of the Housekeeping Manager.
- Attends operational meetings in absence of department management.
- Leads team briefings and staff meetings as required.
- Carries our regular staff reviews, in line with review schedule.
- Reviews, updates and writes new SOPs as required.
- Compiles and issues rotas that are in line with budgets.
- Supports the monitoring and controlling of spending within the department.
- Compiles orders for required items e.g. cleaning products and gains purchase order numbers as required before placing orders.
- Authorises invoices.
- Releases rooms to reception upon completion of checks (ensures no actions outstanding).
- Arranges engineers should the equipment break down.
- Liaises with maintenance to arrange for pre planned maintenance.
- Reviews and ensures all tasks have been completed in the daily checklists.
- Manages and records.
- Acts of Kindness for the Love & Laughter Programme.
- Shows an awareness of the current review position and scores, as well as demonstrates a clear ability to obtain reviews from guest and to actively support and encourage other team members to seek out review opportunities.
- Ensures all outdoor cushions are stored correctly and cleaned on a regular basis

**Skills and Experience Required for the Role**
- Previous experience in a similar level of establishment is preferred.
- Previous housekeeping experience is essential in either a 4 or 5 star property
- Strong teamwork and communication skills to effectively collaborate with other teams on site.
- Flexibility to work evenings, weekends, and holidays, as per the demands of the business and is adaptable to rota changes.
- Ability to work as part of a team, helping other team members to complete tasks.
- The ability to adapt to any request and deal with it in a timely and efficient manner - preferably with a smile.
- Ability to work in a busy environment and under pressure
- Ability to work under own initiative
- Excellent organisational skills
- Strong sense of need for achievement of goals and success
- High level of motivation, determination and commitment
- Happy to undertake additional or other duties or work as necessary to meet the needs of the business.
- Good health and a general level of fitness is an essential part of this role.
- Is able to respond to urgent issues in a helpful and calm manner, prioritising guest and staff welfare in the case of an emergency.
- Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.

**LIVING AND WORKING IN THE LAKE DISTRICT**
Work hard but really enjoy your days off? There's nowhere better to do that than in the beautiful Lake District. As well as the traditional hospitality jobs at Gilpin Hotel and Lake House, you can also be an accountant, an electrician, a marketeer, and much morethe opportunities are endless

**LOVE & LAUGHTER - WE LOVE WHAT WE DO - JOIN US AS OUR HOUSEKEEPING SUPERVISOR**
Many of our guests come to Gilpin for very special celebrations, investing time, money, expectations, memories and feelings into their stay with us. Our job is to help create the magic, sowing the seeds for lasting happy memories with five star service, and a lot of love and laughter.

**THE WORLD IS YOUR OYSTER - WE WILL TRAIN & DEVELOP YOU**
Our aim is to grow and encourage our team to develop from the day they first join us, right through their time with us. We’ll give every team member the skills and knowledge they need to do their jobs and will then support them to get the career they want. We are happy, delighted even, when people tell us they want to grow into new or difference roles too.

**WHAT’S IN IT FOR ME?**

**SOCIAL**
Staff social events, activities and parties throughout the year.

**FOOD**
Home-cooked meals on shift. A breakfast of toast and cereal is free, and available at all times. We also have snacks and tasty treats available throughout the day.

**GYM MEMBERSHIP**
Free use of a local gym fitness room and classes, swimming pool, steam room, sauna and hot tub.

**TREATS - DINING & HOTEL STAYS**
Discounted rates in our restaurants, as well as amazing opportunities to stay at other Relais & Châteaux and Pride of Britain hotels from just