Billing Specialist

**Billing Specialist**

**Specific Purpose Role: Full Time (37.5 hours per week)**

**Salary Starting from £29,000 PA + Bonus + Benefits**

**Ref: fe/24/15**
- _**_Specific Purpose Contracts only:_**
- _**_ firmus energy is responsible for the construction and operation of a natural gas network of over 1,900km; the equivalent of laying mains from Antrim to Rome With over 112,000 customers between our ‘10 towns’ and Belfast markets the future looks bright at firmus energy. firmus energy has a key role to play and a significant contribution to make in the decarbonisation targets set for net zero by 2050 and with significant work already underway, are excited to be part of this change._**

**_We are a family-feel business and offer excellent remuneration and benefits packages, together with comprehensive training and development programmes and the opportunity to excel in challenging and progressive roles._**

**The role**:
To provide a high level of customer service to firmus energy contract customers through the provision of excellent aftersales care. To provide administrative and analytical support within the Billing Department as required and to lead in the production of accurate and timely industrial and commercial contract bills for gas customers.

**The Individual**:
**About The Role**

**Key Accountabilities**:

- Ensure contract customers are billed accurately and in a timely manner
- Conduct regular bill audits to ensure accuracy and quality of information sent to customers
- Maintenance of billing audits and supply margins
- Assist Credit Control Department with payment issues and the resolution of disputes
- Update and maintain contract information including pricing data and pass through charges
- Liaise with Commercial Development Team to ensure contract renewals are processed in a timely manner
- Become conversant with market documentation and licence conditions
- First point of contact for Contract Account Managers to discuss customer billing requirements
- Process siteworks for commercial customers and generate sundry invoices
- Respond to the needs of contract customers, ensuring a high standard of service is delivered
- Provide consumption reports to internal and external customers upon request
- Process VAT and Climate Change Levy rebates when required, ensuring accurate financial postings
- Assist with annual system updates ensuring customers are on the correct tariffs and that changes are fully communicated
- Assist with tariff reviews, documenting system requirements, test scripts and executing system testing
- Undertake any additional duties as required by the Billing Manager

**Required Criteria**
- Minimum of 5 GCSEs at Grade C or above (or equivalent) including English & Maths
- Previous experience in a billing role or analytical role
- Previous experience resolving customer/client queries
- Proficient in the use of MS Excel
- Self-motivated, with an ability to work independently
- Ability to process large volumes of information quickly and accurately
- Ability to deal with a heavy workload in a demanding environment
- Strong interpersonal skills with a proven ability to develop productive cross-departmental relationships
- Excellent problem solving skills

**Desired Criteria**
- 3rd level qualification in a scientific discipline
- Knowledge of gas contract billing arrangements and industry processes
- 2 years previous relevant experience in a regulated environment

**Skills Needed**

**About The Company**

An award-winning, Top 100 energy business based in Antrim with almost 130 employees. We design & build gas networks across NI and supply natural gas to over 110,000 homes and businesses. Established in 2005 we built our network over 35 towns and cities in our original Ten Towns and Belfast. Our network is more than 2,200km, the equivalent of laying mains from Antrim to Frankfurt

We have an important job to do helping deliver reliable and sustainable green gas to heat homes, power factories, universities and critical services.

**Company Culture**

Specific Purpose (temporary) Contracts:
What makes firmus energy a great place to work.

We are a values-based, award-winning energy business with a family-feel. We are committed to offering rewarding and challenging careers in the energy sector and provide excellent remuneration and benefits packages, not least hybrid working for all staff.

We care about our people, the environment and the communities we work in and we have fun too.

Why not join us on our journey to a cleaner, brighter future as we transition towards more renewable sources of energy.

**Company Benefits**

At firmus energy we provide an excellent total rewards offering including an annual bonus for everyone, regardless of position with pay reviews being undertaken every year. We understand that a healthy workplace improves employees' overall wellbeing and are committed to providing an extensive array of wellbeing initiatives. We have dedicated Mental Health Firs