Facilities Supervisor

**About the role**
Balfour Beatty has an exciting opportunity for a **Facilities Supervisor**to join our Enabling Functions team to work in **Quorum Business Park, Newcastle.**

**ROLE PURPOSE**:
You'll provide ‘front of house’ and facilities management support for our Newcastle office which serves around 260 employees.

The offices have been designed to provide a bright, modern and flexible working environment to encourage collaborative working practices and the Facility Assistant will be expected to support the Facilities Manager and other Facility Assistants to ensure the space is maintained and managed to an exceptional standard.

This role is a full-time role, hours of work are expected to be either 08:00-16:00 or 09:30-17:30 Monday to Friday. Occasionally different working patterns or additional hours may need to be worked to cover sickness or holiday leave.

On the rare occasion, you may be required to travel and provide Facilities Management support to other offices, however expenses will be picked up.

**What you'll be doing**
This is a multi-functional hands on role and the Facilities Supervisor will be expected to ensure that all soft facilities services are delivered in accordance with the departments procedures and to an exceptional level at the site including but not limited to:

- Visitor management, including ensuring that the site rules have been read and understood
- Switchboard duties, including answering and transferring calls and ensuring that the system is kept up to date
- Assisting staff and visitors with meeting room bookings
- Issuing ID badges and vehicle permits for permanent Balfour Beatty staff and ensuring that all lists and systems are maintained up to date
- Ensuring that incoming and outgoing mail is dealt with efficiently
- Ensuring that handovers and takeovers to/from the guarding company are managed effectively

Working with the Office Manager and Senior Facilities Manager to ensure that the Q14 site facilities services are aligned with the wider Balfour Beatty which may involve from time to time communication with other Balfour Beatty offices.

The role will also involve:

- Implementing and managing a rota/shift pattern for the team and managing holiday cover to reduce the requirement for temporary staff.
- Full line management of 2 direct reports (Facilities Assistants)
- Acting as the site point of contact in the Office Manager absence
- Ensuring that the Q14 site 360 page, visitor and staff information sheets are updated
- Ensuring that department procedures are followed and updated as required.
- Ensuring that the meeting room suites and kitchens across the site are well stocked and maintained in an excellent condition including reporting all defects to the wider team and making recommendations for improvement to the Office Manager
- Acting as the site point of contact for cleaning issues and bringing any concerns to the attention of the Office Manager
- Proactively identifying cleaning or other maintenance requirements and raising to the wider Facilities Management Team at the site.
- Providing admin support as necessary including ensuring that the Q14 inbox and maintenance log is actioned, assisting the Office Manager/PA with ‘My Compliance’ work items, ensuring requisitions are raised and receipted, ensuring that stationery/tea/coffee/milk/consumables etc are ordered as required.
- Arranging travel bookings as required.
- The Facilities Supervisor and their team will also act as the main point of contact for emergencies at the site
- Carrying out any other duties as required by the Office Manager

**Who we're looking for**
You will have the following qualities and experience:
**Essential**
- The ability to proactively contribute to teamwork and cross functional working
- Management/Supervisory Experience
- IT literate with a good working knowledge of the Microsoft suite of programmes
- Exceptional customer services skills
- Must be confident in dealing with people at all levels
- Experience in the provision of Front of House services at a Corporate Level
- Excellent verbal/written communication skills
- Excellent organisational skills
- Switchboard Experience
- Mail Handling Experience
- Good understanding and knowledge of Facilities Management

**Desirable**
- ABIFM
- Fire Warden Qualification
- First Aid qualification
- Experience of emergency co-ordination
- Manual Handling Training

**Why work for us**
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.
**About us**
Balfour Beatty’s Enabling Functions includes our centralised HR, IT, Procurement, Finance, Health & Safety, Sustainability and Comms teams. Together we support Balfour Beatty to deliver projects on behalf of our clients. We operate according to our Build to Last values of Lean, Expert, Trusted and Safe.

We value diversity and celebra