Branch Customer Service Assistant

2 weeks ago

Bromsgrove, United Kingdom Travis Perkins Full time

**CUSTOMER SALES ASSISTANT**

Are you seeking a customer focused sales assistant role where no 2 days are the same? Are you confident in making a fantastic first impression, building long-lasting relationships and going above and beyond to provide a great service to our customers? We are Travis Perkins, the UK’s largest builders merchant and this may be the perfect opportunity for you.

**Where will you be working?**

You will be working alongside some great individuals at our branch on Birmingham Road in Bromsgrove. We are a team of 11, with a full tool hire time team too - ours is a busy branch Your working hours will be Monday to Friday 0730-1700 and alternate Saturdays 0800-1200.

You don’t need an in-depth knowledge of builders merchants to join the team, as there will be plenty of coaching and training to get you up to speed, we’ll give you the confidence to deliver the exceptional service we expect.

**What’s in it for you?**

In return for your hard work you will receive the following:
Competitive salary with annual salary review- Contributory pension scheme
- Colleague discounts across a variety of Group businesses including special discounts across Tool Station, Tool Hire and our Trade Merchanting businesses

**What will you be doing?**

Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis. You will handle requests, provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great. You will learn how to negotiate with our suppliers and customers and you will also be responsible for ensuring the safe and correct movement of our products around the branch. Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.

**Does this sound like you?**

This is a key customer facing role, you just need the ability to provide great customer service, we can teach you the rest. Are you:

- Highly adaptable, resilient and tenacious with high levels of energy and drive.
- Someone who thrives in a dynamic and fast paced environment.
- Friendly and outgoing, happy to communicate face to face to build strong lasting relationships

You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work, that's why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues.

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.

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