Receptionist and Administrative Assistant

**Summary**
We are looking for a Receptionist Admin Assistant to be the first point of contact for all visitors, staff and students to the primary phase at Harris Academy Tottenham. You will assist in the management of the reception area as well as providing administrative support to contribute to the smooth running of the academy.
**About Us**
At Harris Academy Tottenham, we instil an ethos of hard work, dedication and commitment to learning, through our Academy values. These are:
To ENDEAVOUR is to strive for your goals, through maintaining the highest expectations of ourselves.

To ENJOY is to take delight and pleasure in the learning process; To gain a feeling of success through relentless passion and drive.

To EXCEL is to achieve your full potential, through mastery of concepts and an ambition to be the best you can be.

At Harris Academy Tottenham, we are innovative, open and collaborative. We would like fellow innovators, passionate pedagogists and creative class leaders to join us during this exciting time. With a dedicated SLT team on hand for support and guidance, there are a multitude of CPD opportunities to thrive on. You can expect to be a part of a fantastic team of dedicated teachers and support staff as well as an attentive, supportive work culture.

Our brand-new facilities allow us to continue expanding our curriculum offer, ensuring students experiences are both varied and enriching. The premises has undergone a comprehensive programme of refurbishment, and reached completion in May 2019. Our new Sports Block opened in May 2019, and has fantastic facilities including a Sports Hall, Activity Studio, Multi Use Game Areas.

Having been recognised as ‘Outstanding' by OFSTED in January 2023, we are excited to have new members of staff join us in delivering transformative learning experiences. The inspectors commented that ‘learning is the business of the day' and that sentiment underpins all that we do. Since then, the school continues to grow and strive for the highest standards.

“At our Academy, children will develop their academic scholarship alongside their character; becoming citizens who are a credit to their local community. We provide an extensive extracurricular programme to allow students to develop as a well-rounded person, ready and prepared to embark upon whichever pathway they desire. That is only possible through the partnership that exists between families and colleagues and partners at the academy. We are incredibly proud of the close relationships that develop between colleagues, parents, governors and pupils, and indeed they are central to all that we do.” Nick Soar, Executive Principal
**Main Areas of Responsibility**
Your responsibilities will include:

- Presenting the professional and welcoming face of the Academy to all visitors, staff and students, including telephone callers
- Ensuring all visitors are signed in to the academy in accordance with safeguarding procedures
- Responding to queries from parents/carers and the general public with exemplary professionalism, ensuring that any messages or complaints are immediately dealt with, forwarded to the appropriate member of staff or escalated as required
- Ensuring the overall appearance of the reception area is tidy, professional and presentable at all times
- General administrative duties such as typing, photocopying, filing, collation and distribution of post
- Contributing to the maintenance of academy information databases and filing systems relating to pupils, ensuring confidentiality is observed at all times and records are accurate and up to date
- Assisting academy staff in all aspects of academy life, including contacting parents and pupils where necessary
- Providing general support as required, including preparation of documentation, and administrative duties relating to specific areas such as academy calendar maintenance, extra-curricular activities, school trips, school meal arrangements

**Qualifications & Experience**
We would like to hear from you if you have:

- Qualifications to GCSE level or equivalent
- Competency in the use of Microsoft Office packages
- Proficiency in the use of computers and databases
- Previous experience in an administrative or front office/reception role
- Demonstrable customer service experience
- Good level of interpersonal and communication skills, with a good standard of written and spoken English
- Excellent organisational and time management skills
- Commitment to delivering excellent level of professional customer service
- Ability to remain calm and deal with challenging callers or visitors in an appropriate manner
- High level of attention to detail and accuracy of work

For a full job description and person specification, please download the Job Pack.
**Next Steps**

**Professional Development & Benefits**
Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career plann