Customer Services Officer, Contact Centre

2 weeks ago

St Helens, United Kingdom St Helens Borough Council Full time

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for our communities and our workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

We have an immediate vacancy for a highly motivated individual who wants to play a key part in the delivery of customer services to the residents of the borough, as an experienced Customer Services Officer.

The post holder will be based within our Contact Centre Team. This is a frontline role responsible for the delivery of customer service advice to our residents, working both from home and our Town Hall Contact Centre, on a rota basis.

We are looking for an individual with skills and experience as follows:

- Experience of working within a customer-focused front-line service, preferably in Local Government
- Good telephone and communication skills
- The ability to deliver high quality, customer focused advice
- Experience of CRM / Contact Centre telephony systems
- Good problem solving and decision making skills
- An understanding of Housing Benefit and Council Tax legislation is desirable but not essential.

St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.

**Equality & Diversity**

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles

  • Contact Centre Advisor

    1 week ago

    St Helens, United Kingdom Colbern Limited Full time

    630628-2005-22202 5.8 Contact Centre Advisor St Helens Contract £10.41 per hour Our client is looking for an experienced Contact Centre Advisor. We are currently recruiting for a Customer Services Advisor to work within our contact centre at our Head Office in St Helens, on a Full-Time basis working 37 hours a week. Our Customer Services Team provide a...

  • Customer Services Officer

    2 weeks ago

    St Helens, United Kingdom St. Helens Council Full time

    **Job Description**: We Are St Helens Borough Council Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the...

  • Contact Centre Adviser

    2 weeks ago

    St Helier, United Kingdom NatWest Full time

    Join us as a Contact Centre Adviser - This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes at first point of contact - You’ll be actively participating in initiatives to improve customer service, processes and procedures - Thrive in a role that'll equip you with the...

  • Contact Centre Adviser

    2 weeks ago

    St Helier, United Kingdom RBS International Full time

    Customer Service & Operations, Customer Contact Centre Adviser - St Helier-Jersey, Jersey- Permanent- Full Time#R-00242840 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. - This role is based in Jersey and as such all normal working days must be...

  • Contact Centre Manager

    2 weeks ago

    St. Asaph, United Kingdom GreenThumb Full time

    **Post**: -Contact Centre Manager **Responsible to**: - Head of Customer Service **Location**: St Asaph, Denbighshire, North Wales (On-site) - **Hours of work: **Full time, 37.5hrs per week **Pay Scale: **£28,000 - £30,000 DOE **About the company**: Here at GreenThumb we have been making lawns look beautiful, lush and weed free for over 35 years....

  • Contact Centre Advisor

    5 days ago

    St. Asaph, United Kingdom ClwydAlyn Full time

    **Customer Services Advisor - Closing Date 17th December** - £25,840 per annum, pro-rata - 12-month temporary fixed term contract - V72, St Asaph/hybrid working (this role requires a minimum commitment of 50% of your time spent in our office location) - 37 hours per week **Purpose** The role of a Customer Services Advisor revolves around providing...

  • Apprentice - Customer Service - Contact Cares

    1 day ago

    St Helens, United Kingdom St. Helens Council Full time

    **Job Description**: We Are St Helens Borough Council Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the...

  • Contact & Support Officer

    3 days ago

    St Helens, United Kingdom St. Helens Council Full time

    **Job Description**: We Are St Helens Borough Council Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the...

  • Contact Centre Adviser

    3 days ago

    St Helier, United Kingdom RBS International Full time

    Customer Service & Operations, Customer Contact Centre Adviser - St Helier-Jersey, Jersey- Permanent- Full Time#R-00232189

  • Customer Contact Agent

    1 day ago

    St Helier, United Kingdom RBS International Full time

    **Customer Service & Operations**, **Customer**: **Customer Contact Agent**: St Helier-Jersey, Jersey Permanent Full Time R-00229481 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in Jersey and as such all normal working...