Senior Business Support Officer

**About The Role**:
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**Job overview**

We have an exciting opportunity in our administrative team, as a Senior Business Support Officer (14 hours per week) who will be supporting Safeguarding and Quality Assurance Team within Children's Service.

The Senior Business Support Officer plays a vital role in providing first class, confidential and proactive support to Senior Managers and the wider teams, and in ensuring that the service operates efficiently and effectively, improving the experience and outcomes for our service users and residents.

We are looking for a proactive, enthusiastic, experienced minute taker and highly organised individual, who is able to establish and maintain strong professional relationships with internal colleagues at all levels as well as external partners.

**Main duties of the job**

Key responsibilities will include but are not limited to:

- Take responsibility for promoting and safeguarding the welfare of children and young person’s / vulnerable adults in the care of the service, including undertaking regular Child Protection training at a level commensurate with role.
- Acknowledge and respond to queries received by a range of contact points, logging information accurately and alerting staff and managers accordingly.
- Manage meetings (coordinating, liaising with external providers as necessary, circulating papers).
- Accurate minute-taking for complex and high level meetings which includes Child Protection Safeguarding Conferences, Fostering Panels as well as multi-agency meetings.
- Support the team and wider Business Support Service to ensure continuity of service delivery, working flexibly to meet competing needs and demands.
- Maintain financial records, checking and processing invoices, payments, travel and ad hoc expenses.
- Collaborate with other team members on the development and improvement of administrative processes and procedures to improve service delivery.
- Maintain database systems, website pages/online forms relative to the service area.
- Assist in the induction process and training of new staff in relation to procedure and operated databases are required by the Business Support Management Team.

**The Team**

This role sits within a newly centralised Business Support Service providing business services to every part of the council and designed to ensure accountability and responsiveness, as well as the broad-based participation of staff giving equity, inclusiveness and develop a culture that centres on the councils’ ‘Be Islington values’. Providing opportunity for business support staff to learn and develop new skills is a key service objective and we aim to achieve this through bespoke training, accessing best practice guidance, learning from peers and access to corporate support.

Phone Number - 0207 5273907

**Working for the team, service and our organisation**:
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Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. **Together we can change the future.**

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about.

Watch our video to hear more about our mission and how you can help us achieve it from the Leader of the Council, Cllr Kaya Comer-Schwartz.

**Recruitment information**- **Please note**: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.