Service Coordinator

**About The Role**:
**Service Coordinator - £22,000 - £24,000 Salary**

We are **4Com**; an award winning, market leading telecoms company that are currently going through an exciting period of growth.

As an Service Coordinator you will be responsible for ensuring all service orders are provisioned and customers are updated with the progress, issues or delays with their orders. Services include but are not limited to, Fixed line, Broadband, SIP and non-geographical numbers. You will endeavour to place all orders within the 2-day lead time and highlight any issues to the Onboarding Team Leaders.

**Benefits for a **Service Coordinator **choosing to work with 4Com include**:

- Basic salary of **£22,000** - **£24,000**:

- An exciting role with future progression opportunities.
- 24 days holiday + bank holidays.
- Monday to Friday working hours, 09:00-17:30.
- Refer a friend scheme.
- Private Health Insurance.

**In return for this, we are looking for someone who has**:

- A high attention to detail and organisational skills.
- Strong communication skills.
- The ability to self-motivated and remain enthusiastic and positive towards duties.
- Previous experience within an office environment performing both customer service and administration-focused duties.

**What would I be doing as a **Service Coordinator **at 4Com?**
- Managing incoming orders for migrations, new connections, and changes to existing services.
- Ordering and monitoring the progress of orders using the online systems.
- Programming new routers for End Users and requesting equipment to be delivered to site.
- Liaise with Customer and/or 3rd Party IT support to ensure successful service delivery.
- Resolve any provisioning faults.
- Liaise with all 3rd party suppliers and support teams during life of orders and early life failure.
- Answer incoming calls from internal customers in a professional and timely manner.
- Updating in-house database with relevant information to ensure that all information relating to broadband set up and installation is correct
- Liaise with Technical Support where necessary on escalated cases.
- Where necessary arrange surveys & liaise with the installation department to make sure all customer requirements are met.
- Collecting relevant information to ensure the engineer is appropriately informed for the final stage of installation for the customer visits
- Deciding and implementing alternate installation routes, to complete installations as swiftly as possible
- Outbound coms during installation/site moves.

If the role of a **Service Coordinator **sounds like your dream job, please get in touch with us as we’d love to hear from you.

**About Us**:

- 4Com Technologies Limited has been supplying phone systems to UK businesses for over 20 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
- We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
- We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
- Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
- When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.

4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.