Contract Support Administrator

5 days ago

SouthendonSea, United Kingdom Newtons Group Ltd. Full time

A rapidly growing M&E company based in Southend are recruiting for a Contract Support to assist in a team of 2 reporting to the Contract Manager for a fast pace contract. This contract is for a leading Health and Wellbeing organisation working to help people with employment, access support and remain healthy in their workplace or community on a full-time basis.

**Key Accountabilities of the Contract Support Lead will also include**:

- Work closely with the team ensuring engineering requests are dealt with within SLA and contractual KPI’s.
- To act as a key point of contact between the team and the client including managing incoming information and enquiries.
- Determine the nature, priority of faults based on information provided by the client.
- Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Managing the supply chain and drive them to attend within required SLA’s.
- Driving the engineering team to attend to all callouts within required SLA’s.
- To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
- Raise and assign work orders to relevant resources
- Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
- Promote and maintain Newton culture throughout teams
- Monitoring calls received from the customer through to call completion and updating records
- Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
- Ensure QHSE documentation is maintained and readily available using company systems
- Manage system as a key user on site including PPM records, reactives and reporting
- Promote and maintain company culture throughout the team
- Maintain people records such as new starters, leavers, general staff changes, contact details, etc
- Effective communication with all levels of internal teams and external customers
- Familiar with daily operations and the specific scope of the contract
- Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager

**Education**

Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.

**Salary**: £25,000.00-£28,000.00 per year

Additional pay:

- Bonus scheme

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Southend-on-Sea, SS1 1AU: reliably commute or plan to relocate before starting work (required)

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