Head of Digital Product Management

**Job details**:

- Salary Competitive
- LocationManchester
- Discipline Digital Technology
- Reference019942

We’re looking for a **Head of Digital Product Management** to join our leadership team here at N Brown where you’ll be responsible for our Attract, Onboard, Service and Retain Tribe as well as Financial Services and Data Tribes.

Reporting to our Director of Digital Product you will drive the digital strategy and roadmap to ensure continuous improvement of the digital multi-channel experience. You will lead and manage a team of Product Managers, providing support and leadership whilst generating new initiatives and opportunities for enhanced digital experiences and improved ways of agile working, through industry insight.

**What will you do as a Head of Digital Product at N Brown?**

**People Leadership**
- Set clear goals and KPIs for team members and periodically review all the KPIs owned by the team spanning across multiple products and provide feedback/ suggestions on improving those
- Carry out line management responsibilities for direct reports, and develop and coach people
- oversee every member of their community, their role, their assignments, development and performance
- Conduct fair performance appraisals and provide constructive feedback for my team/ individual to improve and facilitate the development of individuals in the team
- Lead Product Managers at all levels to identify and implement emerging opportunities to address future demand and direction of their product
- Work across technology leadership to bring together the right skills and resources into squads to execute on our product

**Product Management**
- Understand key user personas, customers & stakeholders for our products and their pain points well and steer the team in the right direction by putting best team members in the most value generating products/business priorities
- Ensure appropriate documentation and reporting is in place to gain commitment from executive board
- Contribute in capability and capacity planning for Product Management across the portfolio
- Ensure effective product strategy is in place so that the portfolio of products meets goals of the business strategy
- Identify emerging opportunities where existing or new products could add value to the broader business

**Stakeholder Engagement**
- Work with the technology leadership team to ensure the Product team capabilities are in sync the technical strategy, keeping future roadmap/ likely requirements into account and build team capabilities accordingly
- Handle conflicting priorities well, communicate clearly and understands how to drive a high level of focus and excellence
- Maintain and establish new relationships with suppliers and business partners relating to your product portfolio

**What skills and experience will you have?**
- Worked within a retail/ecommerce environment
- Demonstrate considerable expertise and experience in Product Management and can drive the strategy and direction of multiple complex products
- You can coach and lead teams in Agile practices.
- You can demonstrate knowledge of the wider digital economy and advances in technology.
- You create an environment for success and support working with other digital, data and technology colleagues.
- Comfortable and confident working within a senior leadership team, demonstrating long-term vision and objectives.
- Able to communicate clearly the strategy and connect the work in tribe or squad to the business strategy.
- Knowledgeable on product management best practice tool and methodologies, giving direction on which tools or methods to use.
- You have strong skills in influencing, challenging and coaching. You can anticipate how constraints might change and know where to challenge or remove constraints.

**What’s in it for you?**
- Hybrid working
- 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
- Annual bonus scheme
- Enhanced maternity and adoption leave
- Access to Apricity, a self-funding IVF benefit at a reduced rate
- Company pension with up to 8% N Brown contribution
- Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
- A range of financial wellbeing support
- Colleague discount across all N Brown brands
- Onsite café with subsidised rates and local restaurant discounts
- Life Assurance and Private Medical Insurance
- Paid volunteer time - all our colleagues can take a full day paid to volunteer for a charity of their choice

**N Brown - who we are and why work for us?**

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition