Call Centre Agent

1 week ago


Runcorn, United Kingdom Affinity Search Full time

**Role**: Call Centre Agent
**Location**: Runcorn
**Salary**: up to £21,000 per annum
**Hours**: Monday - Friday 8:45am - 5:30pm (1 in 4 Saturdays 8:50am
- 2pm)

Our client is currently looking to recruit a Call Centre Agent to join their team, based in their office in Runcorn.

The Call Centre Agent is responsible for dealing with inbound and outbound calls to existing clients. It involves caring for clients and ensuring they have a positive experience.

This includes checking the correct details have been captured and all relevant documents validated.

**Duties of the Call Centre Agent**:

- Dealing with both inbound & outbound calls
- Assisting clients with queries on their policy or quotation
- Validate quotations
- Log and resolve any client dissatisfaction
- Handle customer requests for midterm adjustments, this includes providing a quotation and accepting adjustments ensuring internal processes are met.
- Complete validation checks e.g. where additional documents such as badges, plates, licences, NCB etc. are required
- Deal with outbound calls to follow up with customers where additional information is required (this may include diary follow ups you have scheduled) to ensure cancellations are kept to a minimum.
- Record and resolve any customer dissatisfaction as per the internal procedure
- Ensure notes are applied to the customer file confirming the previous call to allow the next person to understand what stage the customer is at in our processes.

**Desirable Qualities of the Call Centre Agent**:

- Customer service experience
- Experience within a call centre is essential
- Excellent communication skills, including excellent telephone manner
- Organised and be able to manage their own time

**Benefits of the Call Centre Agent**:

- Company Pension
- Free drinks
- Progression Plans
- Company events
- Private medical insurance

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- call centre: 1 year (preferred)

Work Location: One location

Reference ID: 231


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