Out of Hours Administrator

2 weeks ago

Salford, United Kingdom Vivid Care Services Full time

**About Us**:
Vivid Care Services is a leading provider of compassionate, high-quality care services across the UK. We are committed to delivering personalized care that meets the diverse needs of our clients. As we continue to expand, we are looking for an enthusiastic and dedicated **Out of Hours Customer Service & Call Handler** to join our team.

**Role Overview**:
**Key Responsibilities**:

- Understand the nature of client needs and provide appropriate support or assistance.
- Communicate effectively with office staff to ensure client requests are managed and fulfilled.
- Maintain accurate records of all client interactions and actions taken.
- Provide exceptional customer service to ensure client satisfaction.
- Assist with any ad-hoc administrative, HR, and marketing tasks as required.

**Requirements**:

- Excellent communication skills, both written and verbal.
- Strong organizational skills and a keen eye for detail.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Previous experience in customer service or call handling is preferred.
- Reliable, empathetic, and committed to delivering high-quality service.
- Ability to work flexible hours, including weekends, as part of an out-of-hours rota.
- You will be required to attend initial training during the day at the office.

**What We Offer**:

- Competitive salary - the salary will be pro
- rated based on the number of days of work per month
- Comprehensive training and ongoing support
- A positive and collaborative work environment
- Opportunities for career development and growth
- The chance to make a meaningful difference in the lives of our clients

**Job Types**: Part-time, Zero hours contract

Pay: £22,880.00-£25,000.00 per year

Expected hours: No less than 30 per week

Additional pay:

- Performance bonus

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Relocation assistance
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Application question(s):

- Do you understand that this role will require for you to come to the office to pick up and drop of the phone ?
- Are you located in close proximity to M50 1RF and are confident you can commute to this location often?

**Experience**:

- Customer service: 1 year (required)

Work Location: Hybrid remote in Salford

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