Customer Service Manager

7 days ago

Corby, United Kingdom Bis Henderson Full time

**Location**: Corby

**Salary**: Up to £40,000

We are working on behalf of a leading, distribution business and looking to appoint a Customer Service Manager - Logistics. The role will work with an established Customer Service department providing support, development and direction to ensure that anexcellent standard of service is provided and maintained. The role will act as an escalation point for customers where required, along with the rest of the Senior Management team.

Key Responsibilities:

- Ensure that a high level of customer service is maintained by the customer service and operational departments, which is appropriate to the standards required by the food sector.
- Collating complaint data and service levels for quarterly quality review meetings and annual BRC audits.
- Drive performance with the operations team to ensure customer performance levels are met, being the face of the customer at weekly meetings.
- Although recruitment is presently up to date, developing the teams and retaining key talent is essential and a focus for all members of the Senior Management Team
- Look to spot opportunities within the client to expand the range of services offered, working with other team members to formulate and present proposals to clients to achieve growth and new business.

Key Skills/Experience:

- Management of an accounts or customer service team
- Logistics background

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